RT
Rufus T
Active since Oct 2024
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Payment Taken but No Help – Extremely Poor Customer Service
I am extremely disappointed with the level of service I have received from HeroTel, and based on my experience I would not recommend them to anyone. I previously had a fibre connection with HeroTel which I cancelled, and later opened a new account with them. Unfortunately, I mistakenly made a payment to the old router account that had already been cancelled. When I contacted HeroTel to resolve the issue, I was told that the router account was never cancelled. This explanation does not make sense because a HeroTel representative, Menzi Dlamini, who introduced himself as part of the customer care team, personally came to my premises and collected the old router. Despite explaining this, the company keeps saying the issue has been “escalated,” yet nothing is being resolved. All we asked was for the payment made by mistake to be transferred to the active account so that our service can continue. During one of the calls I spoke to an accounts manager and explained that other service providers such as Rain and Vumatel are far more helpful when customers face problems. Her response to me was simply: “Unfortunately you are not with Rain.” This response clearly shows the attitude toward customers. Instead of trying to help resolve a simple issue, the response was dismissive and unhelpful. The situation is now affecting our household because we have children attending online school who are missing classes due to this unresolved issue. What is also concerning is that when you look at the number of complaints about HeroTel here, it appears many customers are experiencing similar issues. That raises serious concerns about whether the company truly cares about customer service once they have received payment. At this point we are simply asking for a fair and reasonable solution: either refund the payment made to the cancelled account or transfer the amount to the correct active account so that our service can continue. Until this issue is resolved, I cannot recommend HeroTel to anyone.
0 replies
3 months ago
⚠️ WARNING: Do NOT Buy the Canon PIXMA G3410 – Completely Unusable with Apple Devices
I am extremely disappointed with the Canon PIXMA G3410 printer and feel compelled to warn other consumers not to buy this printer. I purchased this printer believing I was buying a wireless, modern printer, only to discover that it is practically unusable in a real-world setup—especially if you use Apple devices. Here are the issues: The printer cannot reliably connect to Wi-Fi It does not support Wi-Fi Direct The Canon PRINT apps on Apple devices (Mac, iPhone, iPad) do not work properly Printing from Apple devices is either impossible or extremely unreliable Canon provides no clear warning about these severe limitations before purchase As a result, I am sitting with a brand-new printer with full ink tanks that I cannot use. I genuinely feel that I have wasted my money, as the printer fails to perform its most basic advertised function. In today’s world, where most people use Apple or mobile devices, selling a “wireless printer” that cannot properly support Apple ecosystems is misleading and unacceptable. I have spent hours troubleshooting, reinstalling apps, resetting the printer, and attempting multiple network configurations—with no success. ⚠️ My advice to other consumers: DO NOT BUY THIS PRINTER. If you use Apple devices or expect easy wireless printing, this model will only bring frustration. I am requesting Canon to: Take responsibility for this product’s limitations Provide a workable solution, replacement, or compensation Clearly disclose these issues to future customers Until then, I cannot recommend Canon printers, and I strongly advise consumers to look elsewhere.
0 replies
13 months ago
Sacmmed
I think this company just ****med me , subscribed and they took my money and just told me i nfailed subscription.. i dint know if my money is gone or i will get refunded. im so frastrated. and i sent them soft copies of the docs none was scanned whatsoever asnd they tell me all docs where blurry.
106 replies
18 months ago
******** Lockout Without Notice and Terrible Communication
I currently stay at Barlow Park Complex, which is managed by Ithemba Properties, and I am extremely disappointed by the treatment I have received. Due to late payments to my business, I experienced a delay in my rental payment for a month. Despite this, on the 7th, my electricity was disconnected—regardless of the fact that we have children in the home. Today, I found that the lock to my unit had been changed without any prior notice. I tried contacting Bonani, the complex manager, but he was unreachable. His colleague, whom I contacted, wasn’t aware of the lockout and mentioned that he would only address the matter on Monday. So now, my family and I—including our kids—are effectively left without a place to stay for the weekend. Even if I manage to pay today, on a Saturday, I’m told that we won't have access to our home until Monday. This situation has left us stranded, with all our essentials—including clothes, work laptops, IDs, and other important belongings—locked inside the unit. We received no communication whatsoever regarding this drastic action; no emails, no letters of demand—nothing. We are completely shocked by how we are being treated, especially as our lease hasn’t been terminated, and we still have biometric access to the building. What I cannot understand is how they can justify locking us out of our home without a court order. This experience has been extremely stressful and has put my family in a very vulnerable position. Ithemba Properties needs to take accountability for this mistreatment
53 replies
Review Distribution
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1 Star
4 (100%)