Allan O'Neill

Disappointing Experience with Vehicle Repair at Barons VW (Bellville)

Be extra careful when deciding to accept a repair quote from Barons VW. One of our VW Caddy vehicles required attention as it was not driving well. We asked Barons to inspect and provide a quote for repairs to an acceptable standard. Their initial quote of R22k was comparable to other service centre, so we decided to give them a try. They assured us that our vehicle would be in good hands. After the service, they insisted on replacing additional parts for R3k to complete the fix. We paid the additional amount and collected the vehicle, but it still had issues driving back to the office. Barons has now added an extra R25k to the repair quote, stating that another major issue was missed during their initial inspection. You would expect that a VW-accredited mechanic would not overlook such a significant problem, especially during a week-long repair. Unfortunately, this was not the case. We trusted that they had covered all necessary check points, but we are now facing additional unexpected costs. I would advise others to be cautious before trusting Barons VW (Bellville) with repairs, as our experience has been both frustrating and costly.