Camilla T

Disgusting and pathetic

I wish I could give zero stars. I took my beloved Kate Spade bag to the Tygervalley branch. The shoulder straps were fraying at the edges from wear and slightly cracked. It was sent to their factory to have the straps covered They had my bag for 2 weeks or so and I received a message that it's being returned to Tygervalley I must collect it and bear in mind nothing was done. Not too bad so far. When I collected my bag I nearly had ten collective strokes. It looked as though a bear had chewed the straps. What was slightly frayed and cracked is now literally ripped and broken. I immediately said to the man that the bag was not in the condition I handed it in. He proceeded to tell me that's why I brought it because the straps were worn. Ummm yes worn not completely mangled. I phoned the factory "manager" who asked for pictures and then proceeded to tell me that everything goes through her in the workshop and that's how they received it. They told me they didn't have black to cover it (?) or a machine to stitch it and they didn't want to risk working on such a high value bag. So not only did they do nothing they returned the bag to me 100x worse than how I handed it in. My daughter took one look at the bag and asked me what on earth did they do to your bag? I'm absolutely fuming. They are now called Cobbler and Co and I will trust a starving dog with my roast chicken dinner before I trust them with anything again. Pathetic, unprofessional, useless and downright disappointed on this disgusting treatment of my belongings and me. They have list a customer for life and if you value your shoes, bags, belts or anything take it elsewhere but these people are charlatans 😡😡