venae S

Unprofessional Service

this past weekend I had my engagement party at The Venue on Leslie. From the start I had issues with the management of the event and just overall bad communication. my problems were as follow: 1. random strangers from the street walked into the event and the staff did not do much to remove these "random" people from our private event. They basically left it in our hands to sort out. 2. I hired the venue till 8pm, at 7pm I asked the staff I want to extend on my time - which they said is fine, but nevertheless, they asked my guest to leave at 7:30pm already. 3. at 8pm, the staff came and addressed me about money and payment in front of my remaining guest - which was very unprofessional. when I did address the matter, the staff was not scared to "backchat" me. 4. We called upon the owner - but she was just as rude and unprofessional as her staff. 5. The staff started closing all doors at 8pm while we were still busy getting our stuff - resulting in 2 guest walking into the sliding doors as they were not marked clearly. My one guest had a very bad nosebleed after walking into the sliding door, and the staff, as well as the owner refused to open the door or bathroom for him to go and clean himself - they didn't even offer a first aid kit. I would not ever use this venue again, and I will not recommend it to someone. they are very unprofessional