Nivedita J

Mazda Woodmead- Faulty and ***** Service

I had my service done with Mazda Woodmead branch Last year Sep 2023 around. In December 2023, my start started giving me problems. It used to stop anytime if driven long distance and then automatically start after an hr or so after cooling down a bit. I took it to Mazda Woodmead and they said its a battery problem diagnosed so I replaced my car with the battery as per their Suggestion which costed me 3K approx. But again Feb/March 2024, my car started doing same problem, it used to stop anytime on highways, deserted street areas etc. I had to tow it twice and I took it to Mazda Woodmead again twice. They said they couldn't diagnose anything and sent me home all the time all is fine. Problem persisted and I was much stressed. My car was in severe condition to take on the street so I parked it for 2 months around due to financial situation at my end. I finally decided to change the dealer and thus took it to Mazda Fourways in month of May/June when I was bit financially ok. Mazda Fourways diagnosed it within 24 hrs and I was shocked that reason for my car problem was because Mazda Woodmead didnt do the "Fuel Recall" (something related to Fuel Pump) in my last servicing in Sep 2023, they could see in the service history on the system as well regarding the same. I was literally shook that I was facing all problems/stress because of this Woodmead Mazda dealers, plus when I took it to them they changed my battery squeezing money out of me and then when problem was still not resolved they kept giving me different justifications for it every time but never helped me. It was Mazda Fourways that helped me to sort my problem that was caused due to Woodmead people. It was a 5-6 months nightmare for me when I was not able to drive peacefully, had to park it for months and borrow car from friends for assistance etc. Peter was the Branch Manager involved in all this matter and he was such an excuse maker to get rid of my issues. He extracted money with a battery replacement and then never helped me when issue persisted. I have the document kept with me from Mazda Fourways the issue car had which was Mazda Woodmead fault. If we cannot trust the estimated dealers like this, who else should we trust as a customer.