Mike M

Terrible Experience with Zambesi ARC

I took my BMW 3-series to Zambesi ARC for repairs after an accident, trusting them as a "BMW-approved" center recommended by my insurer. After waiting five weeks, one week longer than promised. Got there, the front light still had scratches from the accident, something the agent, Christiaan Heyneke, missed despite claiming a thorough inspection. He promised to fix it on the spot, which didn’t inspire much confidence. To make matters worse, the climate control was broken when I got the car back, only blowing cold air. Christiaan dismissed it, saying they couldn’t pick it up in their system and basically told me I was on my own. When I asked for help, he said I could leave the car but couldn’t guarantee how long they’d take to fix it. Now, he’s ignoring my calls. I’ve lost all trust in their ability to fix my vehicle and will never use Zambesi ARC again. This place is not worth the hassle! Not sure why they are BMW approved. Tarnishing the BMW brand