Caitlin L

Disappointing Birthday Experience at Wok n Roll Irene Village

I booked a table for five at Wok n Roll Irene Village for their Deluxe Sushi Buffet to celebrate my birthday. We arrived at 18:00, looking forward to a relaxed evening and the “all-you-can-eat” menu. However, the experience fell far below expectations. From the start, service was slow and unresponsive. In the two hours we were there, we barely received our first order, and the waiter didn’t check in on us. My boyfriend asked for a fork 3 times and got ignored by the waiter.We watched as the table next to us was served quickly and without delay, while our own experience was noticeably different. The amount of food we received was minimal – something one person could easily finish alone – and our waiter continued asking if we wanted to order more even though we hadn’t received our initial items. When we finally raised a complaint and asked to speak with the manager, it took them half an hour to address our concerns, and by then, it was too late to salvage the evening. Although they attempted to bring the food after our complaint, we declined; with only an hour left to order, it simply wasn’t worth it. Unfortunately, this visit was disappointing and didn’t meet the standard I expected for a special occasion. I hope Wok n Roll addresses these issues to improve their service going forward.