Lucky N

Poor Counter Staff Service by Cathay Pacific Staff OR Tambo International Airport

I have experienced the worst service of my life ever. I was scheduled to fly to Hong Kong on 27 October 2024 11:05, and I missed the flight on account of poor staff services of Cathay Pacific Airline. I arrived at the check-in counter at 09h55 and I was told the check-in time is closed and I cannot be assisted, however I was still within their 60 mins operating or closure time. In addition to this, they continued helping a family of 5 to continue their check-in for approximately 10-15 mins and when I asked why was that happening? I was told they have had technical delays which were not disclosed to me. I wouldn't recommend anyone to book with them for any travel, as they've absolutely 0 client/customer services.