Mpho M

Refund and poor customer service

And I'm also writing to express my disappointment with the level of consumer service I've experienced while trying to resolve an issue with my account. Despite numerous attempts to contact your team, I've been met with unacceptable delays and lack of response. I even emailed enquiries but no response from them. I've been calling your office since Friday, waiting for assistance with my account. My calls have been placed on hold for over an hour, only to be disconnected without any resolution. To date, I haven't received a callback or any form of communication regarding my issue. And they are supposed to reimburse me R6500 since they have debited more money. Request: Please process the refund of R6500 to my account as soon as possible. If there are any additional steps required from my end, please let me know. Current Status: I've completed all my debits, and I'm awaiting a clearance certificate. However, due to the lack of response from your team, I'm still waiting for this document. As a result, I urge you to look into this matter and provide me with an update on the status of my clearance certificate. I would appreciate it if someone could contact me directly to resolve this issue. Suggestions for Improvement: To improve your consumer service, I suggest implementing a more efficient call-back system or providing regular updates on wait times. This would help manage customer expectations and reduce frustration