SN
sian N
Active since Oct 2024
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2 reviews18 months ago
Clicks does not honour their word
I am still waiting for personal explanation from The owner of Clicks as to why she has gone back on her word to pay the outstanding amount on re-upholstery of my couches and chairs. I have voice notes from her saying the payment is approved and she will send me the POP. She is now saying i must follow up legally ? My supplier acted in good faith under assurance that clicks Would pay for the re-upholstery and she also acknowledged that they were at fault having sent two teams to try and clean. I have never been treated to such bad service but it the blatant disregard for the client that I find the most disturbing
0 replies
18 months ago
NEVER USE CLICKS CLEANING
I have never ever been let down by a company as badly as Clicks Cleaning. Completely dishonorable. I had a couch and chairs cleaned by their Cape Town branch in November last year. Unfortunately bad water stains were left on the couch and some of the chairs. After alerting the owner the next day, he promised to come and check. Eventually came and did another clean. Same issue - terrible water marks. The owner, James Woods assured me that I must not worry as they were covered by insurance. Despite many conversations, they completely disregarded any future acknowledgement. I eventually tracked down their insurance company and she was equally non-commital. Followed up with the owner of the national company Joanne Jenkinson based in Joburg. She asked if she could send another team in to inspect and re-do the job. Agreed to this. This was now March. Same water marks appeared and worse in some cases. Joanne was very apologetic and assured me that they would cover the full cost of re-upholstering the furniture. Quote was supp**** and approved. I mistakenly agreed that they would pay the 50% deposit and settle on completion of the job. Full acknowledgement of the responsiblity, they paid the deposit. That was in April. I followed up and have received voice notes stating that the payment was approved and they would send a POP. To date no further payment has been received and when contacting Joanne she no longer takes me calls. Her new stance is that the previous manager (who has subsequently left the business and she has clearly had a fall out with) is now responsible and she is no longer taking responsibility, despite originally claiming that they would undertake to cover the cost of the re-upholstery. And I must chase up with legal. So now a trusted supplier of mine is out of pocket. Completely dishonorable and I feel completely cheated. How can people blatantly lie like this.
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