Johannes Z

Unreliable Service and Concerning Practices – Caution for Bikers

I recently used Bike Freight Transport to move my KTM 1290cc motorcycle from Cape Town to Nelspruit, paying R6837.50 for what was meant to be a straightforward, door-to-door delivery. Unfortunately, my experience was frustrating, costly, and has left me with serious concerns, which I want to share as a caution to other bikers. Here’s what happened: 1. Failure to Complete Delivery Bike Freight Transport had confirmed in writing that they would deliver my motorcycle to my address in Nelspruit within a day or two after it reached Johannesburg. But instead of fulfilling this commitment, they handed over my motorcycle to a subcontractor who then refused to release it, explaining that Bike Freight Transport hadn’t paid them for the previous leg of the journey. This left me in a position where my bike was effectively being withheld over an internal payment dispute. 2. Unexpected Extra Costs and Major Inconvenience With no support from Bike Freight Transport, I had no option but to pay additional money directly to the subcontractor just to secure the release of my motorcycle. To make matters worse, the bike was still in Johannesburg, a four-hour drive from my home in Nelspruit, forcing me to make the eight-hour round trip to retrieve it myself. This unexpected cost and inconvenience completely disrupted my and my wife’s day and added significant expense to what was already a costly service. 3. Pattern of Concern The subcontractor mentioned that he was holding two other motorcycles due to similar payment issues with Bike Freight Transport. This made me wonder if such situations are a regular occurrence, and it left me feeling uneasy about the company’s business practices. I’ve attached a photo on Google Maps’ reviews of one of the other bikes which is being withheld, which I took discreetly, to illustrate the situation as I encountered it. 4. Broken Promises on Refunds After discussing these issues with Bike Freight Transport, they promised to reimburse me for the additional costs I incurred. However, as of now, I have not received any refund. I will update this review if that changes, but anyone reading this should assume the refund has not yet been made. Bottom Line: If reliability, transparency, and peace of mind are important to you, I’d strongly advise against using Bike Freight Transport. This experience left me out of pocket, seriously inconvenienced, and concerned about the company’s ability to meet its commitments. Bikers, consider other options before trusting this service with your valuable motorcycle.