Lendl S

Unhappy Customer

We arrived at the resort at 14:00 as we were advised that the resort accepts check-ins at this time. While checking in we were casually advised by the staff that we should keep our wrist bands with us as they will be hosting an event the next day. When we arrived at the chalet, there was a key in the door. At this point we were not sure if this was left there by staff or if another guest was still in the Chalet. We did not want to enter and tried calling reception to advise them of this. After multiple attempts with no answer, we decided to enter to check if anyone was there. When we opened the door, the TV was on and when entering, we realized that the floor was dirty, and somebody left a piece of toilet paper on the floor. One of the doors in the chalet was off its hinge. We then checked to see if there was anything in the chalet that might belong to other guests and found it to be empty. The next morning, one of the staff arrived and asked for the key back, and then just left. We tried making breakfast and found that the pan provided by the resort has not been cleaned. The Braai facilities was also not cleaned. Later, that day we tried going to the pool and got a surprise as to how much people were at the pool area. The “event” they were alluding to the previous day was a concert held by a local artist that went on well into the evening, meaning that we could not use the facilities. If we were advised when making the booking that they are planning an event of this size, we would have found another resort. The main pool was under maintenance and we were not advised of this. The last complaint I have is for the staff. They address you with a lack of respect, sort of like they are doing you a favor. The rest of them do not even address you in English. To be honest, I am not happy. I feel like it was not worth the money spent on the weekend.