DG
Doreen G
Active since Nov 2024
2
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0
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Reviews
2 reviews9 months ago
Poor service
Dear Men’s Clinic International Management, I am writing to formally express my deep dissatisfaction with the service I received at your Bardene Boksburg branch on 9th July 2025. I called the clinic a day before to book an appointment for my two sons and was given a 10:00 AM slot. In an effort to be punctual, I arrived at the clinic at 7:00 AM and joined the queue. As time passed, more patients arrived, and the queue continued to grow. At around 9:40 AM, a vehicle from the clinic arrived, and the queue was suddenly split. I asked how the process works, and a staff member with long dreadlocks informed me that the clinic only assists the first 40 patients per day, regardless of bookings. When I mentioned that I had an appointment scheduled for 10:00 AM, I was told that the clinic operates strictly on a first-come, first-served basis. This was shocking to hear, as no one mentioned this policy when I booked the appointment. The staff member further explained that they only receive enough equipment for 40 patients on Wednesdays. I pointed out that many people in the queue had appointments and had taken leave from work based on their scheduled times—yet none of this was communicated to us. The staff member showed no empathy and simply said there was nothing he could do. When I asked for the head office number, he gave it to me without concern and walked away, showing a complete lack of professionalism or accountability. I then called the head office and spoke to someone named Pule. I explained my frustration, and he promised to call me back—but never did. The staff at the Bardene Boksburg branch were dismissive, unprofessional, and made us feel as though we were a burden rather than valued clients. This is unacceptable, especially for a private healthcare institution that should pride itself on patient care and service excellence. I am extremely disappointed by this experience and will not be returning. I also cannot, in good conscience, recommend your services to anyone else. I request a formal response to this complaint and clarity on your booking and service policies to avoid this type of confusion and frustration for future clients. Sincerely, Theo
53 replies
17 months ago
Policy no: 113743302
I have a funeral cover with 1life since 2011 and my policy lapsed due to covid as I was not employed. 1 life called me to advise that they can re-instate my policy as i have been a member since 2011 without a waiting period. I gave 1 life permission to re-instate my funeral policy and they started debiting. I was assured that i am covered with no waiting period. I paid my premium as usual after re-instating it and unfortunately my husband passed away on monday 4th November 2024. upon submitting my claim I am told my claim is declined. I logged a complain and spoke to lerato and lerato advised me that it takes two days to handle a complain. I told lerato that the funeral is on Friday the 8th of November 2024 and she advised me that they need to follow the process. I requested lerato to listen to their telephone recordings to listen to the 1 life representative who assured me that there is no waiting period after re-instating. Lerato is telling me 2 wait two days for the query to be resolved and we need to pay the funeral palour and buy food for the funeral today before the shops closed. 1life has deserved me in re-instating my policy with no waiting period now they are declining my claim. 1 life is showing no remorse or care for their clients and they **** to about no waiting period. I am a mother and widow and have nowhere to go to. I was under the impression that i am covered as i was assured by 1 life upon re-instating my policy that i am covered. This is not acceptable and I am very disappointed to see how 1 life treats their customers when it's time to payout. Customers must be inconvenient because of 1life processes to investigate my claim. I am very disappointed and will not wish such upon anyone. People must be very careful for 1life as they mislead and lie to their clients and do not want to pay out. I am sad, pained and very disappointed at their service. I don't know when to turn to.
109 replies
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