IK
IYEMA K
Active since Nov 2024
2
Reviews
0
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Reviews
2 reviews8 months ago
Worst Bank Ever
I'm writing to formally lodge a complaint regarding the poor and unprofessional service I received from your WhatsApp support agent, Rachel, on 12 August 2025. My query was regarding a Cash Send transaction of R590 that failed when the ATM went out of service. The funds were marked as redeemed despite me not receiving them. I immediately went into a branch where a ticket was logged, and I was assured I would receive the money and an SMS confirmation within 30 minutes. This did not happen. When I contacted Capitec via WhatsApp to follow up, I encountered the following issues with Rachel’s handling of my case: 1. Excessive delays and lack of urgency – I waited over 30 minutes to be connected, and even after that, responses took several minutes each time, often without progressing my query. 2. Failure to read and understand my messages – I repeatedly explained that I had no case number and requested that my incident be located using my ID number or account details, yet Rachel insisted on asking for the case number multiple times. 3. Avoidance of providing relevant identification information – I had to ask repeatedly for her employee ID or any identifying details for complaint purposes, and only after multiple requests did she provide a chat ID. 4. Work avoidance and lack of initiative – Instead of immediately verifying my account and investigating, Rachel prolonged the conversation by asking questions I had already answered several times. 5. Failure to acknowledge or address my concerns directly – Important parts of my messages were ignored or not responded to, further increasing frustration and time wasted. This service was far below the standards expected from a bank of Capitec’s reputation. I request the following: A formal review of Rachel’s conduct during this interaction. Confirmation that proper customer service training will be provided to address the issues of delay, lack of comprehension, and unwillingness to assist effectively. An update on the resolution of my Cash Send dispute and confirmation that my funds will be returned promptly. I am available to provide the Chat ID: 4fbfae63-4923-4741-bcfe-da5686abff41 and Incident Number: 137647998 for your investigation.
54 replies
17 months ago
They have Mastered the art of Customer Dissatisfaction
I recently had the displeasure of dealing with CaCellular. I placed an order on November 2nd, full of hope and expectation. However, my experience quickly turned into a nightmare of broken promises and poor customer service. Despite multiple attempts to contact customer service, I was met with endless delays and excuses. The pinnacle of this ordeal was a particularly rude interaction with a customer service agent(Name starts with a B and ends with O), who abruptly ended the call after I requested a cancellation. It's clear that CaCellular prioritizes neither customer satisfaction nor timely order fulfillment. I strongly advise anyone considering purchasing from this company to reconsider. It's best to stick to reputable retailers who value their customers' time and money.
0 replies
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