CaCell
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About CaCell
CaCell has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked CaCell across 160 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencepB
peter B
1 reviews | Active since Jan 2020
30 Dec 2025, 19:08
Professional and speedy service
I had a wonderful experience with Ca Cell when I had a claim that was processed through them from my insurance - I paid excess and the phone was delivered the same day. Thank you Cindy Walters for your professional attention to my issue, you are truly a star. CA Cell has an asset in you, please keep up the great service.
Helpful (0)
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peter B
1 reviews | Active since Jan 2020
30 Dec 2025, 19:08
Professional and speedy service
I had a wonderful experience with Ca Cell when I had a claim that was processed through them from my insurance - I paid excess and the phone was delivered the same day. Thank you Cindy Walters for your professional attention to my issue, you are truly a star. CA Cell has an asset in you, please keep up the great service.
0
Replies (0)KK
Katlego K
1 reviews | Active since Jan 2020
21 Nov 2025, 11:27
Don't make mistake with your hard-earned cash for the people who don't value customer service.
I just want a refund nothing else nothing more, placed my order on the 15th of November till now I haven't received my order and worse thing I was the only one fishing for updates from them, they should just forget about being on this industry because they are acting like back door and shady company. No professionalism or whatsoever.
Helpful (0)
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Katlego K
1 reviews | Active since Jan 2020
21 Nov 2025, 11:27
Don't make mistake with your hard-earned cash for the people who don't value customer service.
I just want a refund nothing else nothing more, placed my order on the 15th of November till now I haven't received my order and worse thing I was the only one fishing for updates from them, they should just forget about being on this industry because they are acting like back door and shady company. No professionalism or whatsoever.
0
Replies (0)LM
Lethabo M
1 reviews | Active since Jan 2020
19 Jun 2025, 14:55
Faulty Phone Received – No Support, Delay in Refund, and Poor Customer Service
📢 Complaint Title: Faulty Phone Received – No Support, Delay in Refund, and Poor Customer Service 📝 Complaint Summary: I am extremely dissatisfied with the service I received from both Vodacom (Brackenfell Central) and CA Cell (sales@cacell.co.za) regarding a brand-new phone I ordered and received, which became unusable within less than 24 hours of use. 📆 Timeline of Events: 2 June 2025: I submitted my ID to CA Cell as requested and was told to expect delivery in 3–5 working days. 3 June 2025: I received the phone and set it up. 4 June 2025 (06:00): The phone became unresponsive — I could not enter my PIN; only incoming calls came through. 4 June 2025: CA Cell advised me to visit a Vodacom store. I went to Vodacom Brackenfell Central, where I spent nearly an hour. They were unable to assist and referred me to Canal Walk Mall. The technician declared a factory fault, and the phone needed to be booked in for 20–30 days. I requested urgent collection and refund/replacement as the device was new and essential for work and my daughter’s exam preparation. 5 June 2025: The device was collected by the courier at 14:25. 6 June – 13 June 2025: Repeated calls and emails were exchanged, and CA Cell claimed the device was in safe mode and that no fault was found, refusing a refund. 18 June 2025: I received the device again — still locked and unusable. 19 June 2025: No proper resolution offered. CA Cell continues to deny responsibility and claims the issue is user-related. 📌 My Complaint: The phone was faulty from day one — activated at 14:00, stopped working by 06:00 the next morning. No meaningful support from Vodacom Brackenfell, who referred me elsewhere. CA Cell delayed responses, shifted blame, and is now refusing a refund despite the ongoing issues. My work and family responsibilities were severely disrupted due to the lack of a working phone. ❗️ What I Expect: Immediate refund or full replacement with a new working device. Formal apology from both Vodacom and CA Cell. Reimbur*****t for the inconvenience and time wasted.
Helpful (0)
|Replies (0)LM
Lethabo M
1 reviews | Active since Jan 2020
19 Jun 2025, 14:55
Faulty Phone Received – No Support, Delay in Refund, and Poor Customer Service
📢 Complaint Title: Faulty Phone Received – No Support, Delay in Refund, and Poor Customer Service 📝 Complaint Summary: I am extremely dissatisfied with the service I received from both Vodacom (Brackenfell Central) and CA Cell (sales@cacell.co.za) regarding a brand-new phone I ordered and received, which became unusable within less than 24 hours of use. 📆 Timeline of Events: 2 June 2025: I submitted my ID to CA Cell as requested and was told to expect delivery in 3–5 working days. 3 June 2025: I received the phone and set it up. 4 June 2025 (06:00): The phone became unresponsive — I could not enter my PIN; only incoming calls came through. 4 June 2025: CA Cell advised me to visit a Vodacom store. I went to Vodacom Brackenfell Central, where I spent nearly an hour. They were unable to assist and referred me to Canal Walk Mall. The technician declared a factory fault, and the phone needed to be booked in for 20–30 days. I requested urgent collection and refund/replacement as the device was new and essential for work and my daughter’s exam preparation. 5 June 2025: The device was collected by the courier at 14:25. 6 June – 13 June 2025: Repeated calls and emails were exchanged, and CA Cell claimed the device was in safe mode and that no fault was found, refusing a refund. 18 June 2025: I received the device again — still locked and unusable. 19 June 2025: No proper resolution offered. CA Cell continues to deny responsibility and claims the issue is user-related. 📌 My Complaint: The phone was faulty from day one — activated at 14:00, stopped working by 06:00 the next morning. No meaningful support from Vodacom Brackenfell, who referred me elsewhere. CA Cell delayed responses, shifted blame, and is now refusing a refund despite the ongoing issues. My work and family responsibilities were severely disrupted due to the lack of a working phone. ❗️ What I Expect: Immediate refund or full replacement with a new working device. Formal apology from both Vodacom and CA Cell. Reimbur*****t for the inconvenience and time wasted.
0
Replies (0)kC
ked C
1 reviews | Active since Jan 2020
27 Feb 2025, 21:12
Rekindle Relations *(201)*628*3680 Love Spells Oceanside, CA Attraction spells To Get Back Your Ex
Obsession Love spells In Oceanside, CA, USA Are you seeking a reliable spell caster, psychic reading services near me, or an astrologer Whether you desire to rekindle your relationship with an ex, mend broken connections, attract genuine love, or delve into ***/******* spells, I am Chief Sam, an accomplished psychic, astrologer, and spell caster with over two and a half decades of experience. My services encompass potent and personalized love spells, astrology consultations, spiritual healing, and customized solutions tailored to meet the specific needs of your unique relationship. We delve into various divination methods, particularly those deeply rooted in African traditional healing. Our belief is that our ancestors and spirits impart enlightenment, wisdom, and divine guidance, empowering us to overcome life’s obstacles. Our knowledge has been meticulously passed down through generations, refined and expanded upon with each passing era. We embrace the occult, the paranormal, the spirit realm, and the mystical world. This website offers a diverse range of services to assist you in achieving your goals. • Relationship and Love Advice • Spiritual and Native Healing • Marriage Advice • Divorce Advice • Questions about your future, lost zest for life, or feelings of self-discovery • Questions about bad luck, seeking love, friendship, past *****s returning, or present *****s committing • Seeking success, power, fulfillment, happiness at home or work • Are you seeking protection, security, and peace of mind? • Are you seeking revenge, retribution, or a way to balance the scales? • Are you seeking the opposite *** and enhancing your appeal to them? • Are you seeking to control a person and have them follow your lead? • Are you seeking to disrupt a relationship, cause dissension, or create trouble? • Are you seeking wisdom, intelligence, and common sense? DISCLAIMER. Please note that traditional healing is not a precise science. Results may vary from person to person. Use these services at your own discretion.
Helpful (0)
|Replies (0)kC
ked C
1 reviews | Active since Jan 2020
27 Feb 2025, 21:12
Rekindle Relations *(201)*628*3680 Love Spells Oceanside, CA Attraction spells To Get Back Your Ex
Obsession Love spells In Oceanside, CA, USA Are you seeking a reliable spell caster, psychic reading services near me, or an astrologer Whether you desire to rekindle your relationship with an ex, mend broken connections, attract genuine love, or delve into ***/******* spells, I am Chief Sam, an accomplished psychic, astrologer, and spell caster with over two and a half decades of experience. My services encompass potent and personalized love spells, astrology consultations, spiritual healing, and customized solutions tailored to meet the specific needs of your unique relationship. We delve into various divination methods, particularly those deeply rooted in African traditional healing. Our belief is that our ancestors and spirits impart enlightenment, wisdom, and divine guidance, empowering us to overcome life’s obstacles. Our knowledge has been meticulously passed down through generations, refined and expanded upon with each passing era. We embrace the occult, the paranormal, the spirit realm, and the mystical world. This website offers a diverse range of services to assist you in achieving your goals. • Relationship and Love Advice • Spiritual and Native Healing • Marriage Advice • Divorce Advice • Questions about your future, lost zest for life, or feelings of self-discovery • Questions about bad luck, seeking love, friendship, past *****s returning, or present *****s committing • Seeking success, power, fulfillment, happiness at home or work • Are you seeking protection, security, and peace of mind? • Are you seeking revenge, retribution, or a way to balance the scales? • Are you seeking the opposite *** and enhancing your appeal to them? • Are you seeking to control a person and have them follow your lead? • Are you seeking to disrupt a relationship, cause dissension, or create trouble? • Are you seeking wisdom, intelligence, and common sense? DISCLAIMER. Please note that traditional healing is not a precise science. Results may vary from person to person. Use these services at your own discretion.
0
Replies (0)RW
Ralph W
1 reviews | Active since Jan 2020
20 Nov 2024, 09:12
Do NOT buy anything from CaCell - no customer service
I bought a Tecno phone from CaCell last month for use in the country in West Africa where I am living as an expat. I traveled back to West Africa with the phone but when I tried to initialize the phone, it locked and told me that me that I would not be able to use it, and to take it back to the supplier. The fact that the phone is locked to the country was NOT mentioned on their website. It turns out that Tecno phones are country-locked to the country of purchase. Tecno website has a dumb complicated procedure to request unlocking but by all accounts after an extensive web search, it doesn't work in most cases. They also want an unacceptable amount of personal private information to submit with the appeal. CaCell did acknowledge my initial complaint but have since done nothing about it. They ignore email update requests, which is the only way I can contact them as I don't do Whatscr#p. The cost of sending the phone back to South Africa would exceed the value of the phone and I am not due to travel back to SA until the middle of next year. I do not recommend anyone to buy from CaCell, nor to buy Tecno and Itel products. When i do go back to SA I will be taking legal action
Helpful (0)
|Replies (0)RW
Ralph W
1 reviews | Active since Jan 2020
20 Nov 2024, 09:12
Do NOT buy anything from CaCell - no customer service
I bought a Tecno phone from CaCell last month for use in the country in West Africa where I am living as an expat. I traveled back to West Africa with the phone but when I tried to initialize the phone, it locked and told me that me that I would not be able to use it, and to take it back to the supplier. The fact that the phone is locked to the country was NOT mentioned on their website. It turns out that Tecno phones are country-locked to the country of purchase. Tecno website has a dumb complicated procedure to request unlocking but by all accounts after an extensive web search, it doesn't work in most cases. They also want an unacceptable amount of personal private information to submit with the appeal. CaCell did acknowledge my initial complaint but have since done nothing about it. They ignore email update requests, which is the only way I can contact them as I don't do Whatscr#p. The cost of sending the phone back to South Africa would exceed the value of the phone and I am not due to travel back to SA until the middle of next year. I do not recommend anyone to buy from CaCell, nor to buy Tecno and Itel products. When i do go back to SA I will be taking legal action
0
Replies (0)IK
IYEMA K
1 reviews | Active since Jan 2020
8 Nov 2024, 07:26
They have Mastered the art of Customer Dissatisfaction
I recently had the displeasure of dealing with CaCellular. I placed an order on November 2nd, full of hope and expectation. However, my experience quickly turned into a nightmare of broken promises and poor customer service. Despite multiple attempts to contact customer service, I was met with endless delays and excuses. The pinnacle of this ordeal was a particularly rude interaction with a customer service agent(Name starts with a B and ends with O), who abruptly ended the call after I requested a cancellation. It's clear that CaCellular prioritizes neither customer satisfaction nor timely order fulfillment. I strongly advise anyone considering purchasing from this company to reconsider. It's best to stick to reputable retailers who value their customers' time and money.
Helpful (0)
|Replies (0)IK
IYEMA K
1 reviews | Active since Jan 2020
8 Nov 2024, 07:26
They have Mastered the art of Customer Dissatisfaction
I recently had the displeasure of dealing with CaCellular. I placed an order on November 2nd, full of hope and expectation. However, my experience quickly turned into a nightmare of broken promises and poor customer service. Despite multiple attempts to contact customer service, I was met with endless delays and excuses. The pinnacle of this ordeal was a particularly rude interaction with a customer service agent(Name starts with a B and ends with O), who abruptly ended the call after I requested a cancellation. It's clear that CaCellular prioritizes neither customer satisfaction nor timely order fulfillment. I strongly advise anyone considering purchasing from this company to reconsider. It's best to stick to reputable retailers who value their customers' time and money.
0
Replies (0)NK
Nontokozo K
1 reviews | Active since Jan 2020
11 Oct 2024, 04:04
Blender processor
I would the to give a round of a plause to agent Boitumelo from CaCell that lady knows her jobs and very communicative with her customers. She assisted with my food processor when it was broken and it got fixed and everytime she kept me updated untill i got my order. Big ups Boitu...
Helpful (0)
|Replies (0)NK
Nontokozo K
1 reviews | Active since Jan 2020
11 Oct 2024, 04:04
Blender processor
I would the to give a round of a plause to agent Boitumelo from CaCell that lady knows her jobs and very communicative with her customers. She assisted with my food processor when it was broken and it got fixed and everytime she kept me updated untill i got my order. Big ups Boitu...
0
Replies (0)MM
Mbali M
1 reviews | Active since Jan 2020
28 Sept 2024, 08:44
Vodacom eltel
I was an employee there at eltel / cacellular from the 1st of August and it's the worst call center ever I have ever worked for with alot of favoritism there's a manager there called mano she came in at her own time with an attitude and plays ticktok loud while we are nor allowed to use our phones on the floor they want sales with no leads at all they give us used leads to dail for vodacom while they are mtn leads and telkom and once we done with them they give them to the other campaign netstar to make sales which is ridiculous they tell you you get paid 2000 for travel but if u stay away they take 100rands
Helpful (0)
|Replies (0)MM
Mbali M
1 reviews | Active since Jan 2020
28 Sept 2024, 08:44
Vodacom eltel
I was an employee there at eltel / cacellular from the 1st of August and it's the worst call center ever I have ever worked for with alot of favoritism there's a manager there called mano she came in at her own time with an attitude and plays ticktok loud while we are nor allowed to use our phones on the floor they want sales with no leads at all they give us used leads to dail for vodacom while they are mtn leads and telkom and once we done with them they give them to the other campaign netstar to make sales which is ridiculous they tell you you get paid 2000 for travel but if u stay away they take 100rands
0
Replies (0)