MN
Mpume N
Active since Aug 2009
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
Cancellation Nightmare
I am so tired of Vodacom contract cancellation department, I swear they make it impossible to reach them and close off the contract on purpose. I work during the week so I do not have time to go to the branch, when I went on the weekend to one of branches in Durban and I was told that I can only close off my contract during the week (weekdays). For the last two/three weeks I have been calling the cancellation number () and after inserting my number so I can proceed with the cancellation the call disconnects. I have lost the number of times I have tried. Can I please get some assistance with how I can proceed with this?
265 replies
21 months ago
Bull**** service
I woke up this morning to a suspended account. I logged a ticket immediately and I did not get any response. During the cause of the day, I logged a follow up ticket. I get back home and I tried connecting to the internet again and I am getting "Account suspended" again. I get confused because I have never missed a payment. When I call the call center the agent I speak to is telling me that there's a payment of R20 that is outstanding. Last month I was sent a bill of R20 that is outstanding and when I queried it I was told that the outstanding amount was due to the price increase and I was told that this will be sorted with this month's bill and now I am getting my account suspended due to the company's system failure. That is ridiculous and quiet honestly upsetting. This is actually bull****.
0 replies
26 months ago
From bad to worse
On the 31st of January I wrote a review of how disappointed I was with the service of this company. After my review I did received the order but 1 book was on the back order. It is now March and I still have not received the book or any communication. I have sent 3 emails - the first one was sent on the 22nd of February and the last one this morning and still have not received any response from this company. Honestly the service has gone from bad to worse.
0 replies
27 months ago
Trash Service
I paced an order for for 4 textbooks on the 5th of January 2024. The last update on the website was on the 7th and since there has been silence. So last week Thursday 25 January I sent a query on the company's website. After waiting almost all day for a response I then called and there was no answer. I then tried calling again on Friday the 26th of January and this time there was an answer. I asked what was the delay and I was told one of the books is still being printed so then I asked if we cannot separate the orders as my child is now being impacted at school. I was willing to pay the really really high shipping cost just so at least I only have one book delayed the lady that I spoke to agreed and asked to send her an email with what we discussed. Since then it's been silence. I sent a follow up email yesterday and still nothing. The is truly the worst service I have ever received. Highly disappointed in this company.
0 replies
27 months ago
Bad delivery service
I am so upset with PnP right now. I first placed an order at 14:30. I got a notification that the oder was here at 14:53, when I checked there was no one at the gate. Then I check the location on the app and the driver was on the wrong address. The driver then calls me to say he is lost. I give him the address then eventually he comes, when he comes he does not have the order and he is telling me that he was ****** by some people when he stopped and asked for directions. I then stand with him at the gate until about 15:30 while he is enquiring what he needs to do next. Eventually he tells me I need to contact the store. I call the helpline at 15:33 and I am advised that a new driver will be coming with the oder. I sit and wait for the order then eventually around 16:40 (after about an hour of waiting) I am told that the oder has been cancelled. So I try replacing the order again and at this point: 1. I have to pay additional R35 cause with the first oder I had a free delivery voucher 2. I am told that they can only deliver tomorrow morning. What I am upset with is the fact that this now seems like it was my fault that the driver got ****** while his carrier did not have a lock. If it had a lock this could have been prevented. He said that he got ****** while asking for directions and he spoke to about 5 guys, why did he stop to ask 5 people for directions? And how did he not see them open the carrier. I am so upset with this really disappointing service. My order numbers are: 11874716 11880558
56 replies
45 months ago
Honestly sick of Mr Price's ****
Last week I logged the below: https://www.hellopeter.com/mr-price/reviews/ty-service-b176c39548cea68b45492da34a8d091001c7b4de-4016195 After many failed attempts to get assistance from customer care I physically went to the store. I am so grateful to ladies of Midway Crossing because they followed up with the Mega City store and got my parcel delivered. Kudos to those ladies for an amazing job. So today I went to collect my order and the shoes I bought they sent two different sizes. One is a size 4 and the other a size 5. After all the **** they put me through with this order they still sent me the wrong order. Mr Price, your customer care is useless and this issue needs to be sorted out ASAP. I also sent my response of what I wanted to happen going forward to Meeander Moodley 4 days ago and I still haven't received any response.
134 replies
46 months ago
****ty service
I am honestly very upset. I placed an order (201012193669) to be delivered at a Mr Price close to my home (Midway Crossing) on the 6th of July. Since then the status has remained "shipped" and has not been updated. Monday I chatted to an agent and they told me that my order was delivered at Mega City in Umlazi. That agent then told me that they have escalated the matter. Since then I have not received any form of communication to state whether this issue has been received by whichever department is meant to handle it. So today I decide to follow up again, I spoke to an agent (Bongeka) and she told me the same thing - that my order was delivered to Mega City - As I was still typing to explain my situation the chat was ended. I am upset by a lot of things here: 1. The obvious one is why was my order delivered to the wrong store on the other side of the city? 2. Why hasn't anyone contacted me since I reached out on Monday? 3. Did the staff at Mega city not see that the order was delivered to the wrong store 4. Why are agents ending chats before the matter with the client/customer is resolved, shouldn't they make sure that the customer is satisfied with their help before ending the chat. What was more upsetting is that that chat was ended while I was typing. Clearly they could see on their end that I was still trying. Can this be resolved with urgency!!!!!!
268 replies
94 months ago
Disappointed with Wesbank
On the 27th of June I logged in to my app and I realised that there we two vehicle accounts under my name ( i was only aware of one). Unfortunately when I realised this it was already after hours so I had to wait till the next day to contact the bank. I then called the bank in the morning and I was told only one account was displaying when I could definitely see two. I then went to the bank and by the time I got to the bank they couldn't find my account cause when they searched the account number it did not exist.Basically someone was busy changing my account details while i was at the bank. When they search the system all my details had been changes including my ID number , my cellphone number and my address however the documents that were scanned still reflected my details. They advised that they would have to block my account before any funds leave my account. I was also told to go to the police station and open a case of identity theft. When I go to the police station i was told that the police cannot do anything about this as this is a bank issue. I then went back to the bank on the 2nd of this month. I told the my feedback from the police station and they ivestigated further, only for them to come back and tell me that this was a Wesbank issue, apparently there was a system issue. To me this makes no sense, why would the system go and change details of an already existing client, If i was a new client I would understand cause maybe that would mean my details were captured incorrectly. My biggest issuewith this whole situation is that at the beginning of June I was involved in a car accident and my car was written off. Because my account was blocked my insurance that to delay the process of change of ownersghip of the vehicle. When my account was unblocked I then contacted my insuare to proceed with the settlement. It has been two weeks of back and forth and still the registration documents have not been received by the insurance. I was just on the call with Wesbank (which was cut before the issue was settled) and now they are telling me that the licensing department has rejected the car registration. My issue is if i did not call when was I going to be made aware of this. This issue is delaying the whole process of me getting a new vehicle as the old one is still in my name. As it is I am using public transport because I have no other means of transportation. I have also been on hold for the last 15 minutes. I am extremely disappointed.
0 replies
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1 Star
8 (100%)