PB
peter B
Active since Mar 2012
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Professional and speedy service
I had a wonderful experience with Ca Cell when I had a claim that was processed through them from my insurance - I paid excess and the phone was delivered the same day. Thank you Cindy Walters for your professional attention to my issue, you are truly a star. CA Cell has an asset in you, please keep up the great service.
0 replies
4 months ago
Outstanding service
After my phone was ****** on the 6th of December, I had to go through the entire process of opening cases, writing affidavits, and blacklisting the device before submitting a claim to KingPrice. Despite a short delay on my side in submitting the required documents due to the nature of my work, the claims process was handled with impressive efficiency. I would like to extend a sincere thank you to Lethukuthula Duze, who assisted me from start to finish. Lethukuthula was professional, responsive, and incredibly helpful throughout the entire process. Communication was clear, and I always felt informed and supported. Today, I have a new phone, and the experience reaffirmed my confidence in KingPrice’s claims department. Exceptional service like this truly makes a difference. Thank you, Lethukuthula, for going above and beyond.
56 replies
24 months ago
Useless call center agents
People in that call center dont want to do their job. I am expecting a parcel from my bank and they called me while in a meeting. I called them back on the head office line which is redirected to the call center, low and behold - they pick up the phone and go mute (dead air). How do you guys work? Another one ended he call as I was introducing myself. This is the worst thing I have seen in a while and I though call center reps do not do this kind of nonsense anymore. Guys please get your house in order.
53 replies
35 months ago
Worst medical aid ever
Disappointment I have been paying this trash for a year and only used it twice. My plan is a network which obviously would seek approval before anything is done - Bonitas and their contact centre is nothing short of useless. I had severe lower back pain on an early Sunday some few weeks ago, upon checking the list on my network Linksfield Hospital obviously was the closest at that time. I painfully rushed myself into the emergency room and got the best care one could get. Bonitas refuses to pay for the claims, not even one. - Emergency consult - X-ray (had to pay +-R700) - Medication (+-R300) Upon receiving the first statement ever last month, I realised they actually refused all claims. I am now actively receiving messages from Linksfield Hospital saying I owe them R1500.00. I have tried to get in touch bonitas via their contact centre, every time I state my case the consultants dropped the call and to make it worse, I tried the whatsapp chat making a request for a call back but I kept chatting with a bot that never logged my request for a call back. You guys call my pain an unscheduled emergency, what on earth is that supposed to mean? Bonitas, let's make this very simple. Pay my claims or cancel this ******* of yours.
106 replies
65 months ago
Bad signal
I weak strong signal, my device is running at less than 1mbps upload and download. This has been going on for a month now. Please assist, my address is House number 390 Zone A-Mankweng, Polokwane in Limpopo, 0727. Your website is useless in addressing signal issues, this is very unimpressive.
112 replies
66 months ago
Unauthorised international purchase
I've been with Capitec for some time and I have never seen this kind of madness before. I have just recieved a payment notification from Capitec with a reference SASHAWACA total amount of R399.00. Capitec: Purchase -R399.00 from SAVINGS ACCOUNT; Ref SACADEMYON* SHAW ACADE +353768889089 GB; 27-Nov. Info 0860102043 From my experience, everytime there is an online purchase or some thing of that sort I get a notifixation regardless. ARe you guys selling information, allowing this cap to take place or what? I want my money back, otherwise be sure to loose a few clients. This is rubbish.
112 replies
89 months ago
Unauthorised debit order
First time ever have I had an unauthorised debit order with Capitec. I'm sitting at home and two there goes my phone with more than R1000 gone from my account. I want my money back.
105 replies
89 months ago
Rubbish online and phone call service
My two sons asked for pizza today, seeing that mommy didn't want to cook I decided to make an order over the app. My order was confirmed at 3:27pm, received confirmation and I waited for a warm triple deck pizZA which my boys hoped to endulge in. To my demise 17:50 and still no pizza so I decided to make a phone call to the store. They picked up and droppedestrian calls and eventually someone said something "the store is closed" then dropped the call. I persisted my calls until I found a Mbali who told me the store never opened today. Oh by the way it's SAVANNAH MALL IN POLOKWANE. why accept an order and send confirmation if the store is closed? Why tell a client we are closed if they were never open in the first place? My sons are now hungry and I have to get up and cook seeing that you gus are useless. What a way to mess up a good Christmas. I want someone held riable for this rubbish and I want my pizza
0 replies
89 months ago
Bad service, No respect for time nor people's business
I'm expecting a parcel from TNT which was shopped on the 14 of December 2018 via express shipping. When pre clearance was done I never received an invoice for customs as promised by the first consultant that contacted me. Initially my parcel was due to arrive on the 21st of December - as I checked the waybill recently it says that the goods will arrive on the 28th which makes it 2 weeks till I get my goods. Why did I pay for express if I'm not getting the benefits of getting my parcel within reasonable time? Your customer server agents are lazy, ignorant and do not pay attantion to details given by clients. Raymond Nakhumbe dI'd his best to assist me with the Customs invoice and thanks to him but my goods have been reported to be in Elandsfontein for over 3 days now - what he'll is going on with you people? I want my parcel at my door step on Monday, I don't care how but I want them - I bought these for my wife for Christmas.
210 replies
96 months ago
samsung pretty ****py
After 4-5 months of the same issue I'm not happy, infact I'm appealed, disgusted and fed-up. This is an interesting thing "samsung" has done - I repeat: I booked in my wifes phone with "samsung" Mall of the North in Limpopo about 4-5 months ago which had given her issues with "software, LCD, manufacturing fault on screen" as they speculated. The phone kept switching to a rainbow colour screen ever three - four months. The phone has been booked in for the fourth time now - my last conversation with a consultant at the service center I was told that I will get a call from management who wanted to charge me cost for fixing the phone (R2400 instead of R2900 or so) for the screen and prior to that I was told that if a phone gives the same issue twice it's due for an exchange meaning it's a factory fault. My arguement has been and is maintained as that until today. The service center is hiding behind the fact that the phone has a chip on the screen, claiming the reason it's doing that is because of the chip and furthermore they want to charge me R2400 for that in order to check what the issue is even after I stressed that it's not coming in for the 1st, 2nd or 3rd time but the fourth for the same thing. I since asked them to check their system and they say they have a record for two fixes instead of three which still constitutes me an exchange (my last two reports from them were water damaged my my youngest son). On the contrary the service center still has my phone, a consultant from "samsung" has called me a month ago or so and funny enough the gentleman sounded helpful but asked me to do his job for him (he asked me to go to Samsung and ask for the documents proving my claim which I did and was unseccesfull. At the store I was told they don't keep such information). I was back to square 1 and sent an email to the gentleman whose name is Thavie their numbers to sort it out with them and that was the last communication I had with him. After all the nonsense, up and down "samsung" has the nurve to send me an email apologising for their bad customer service to which I responded saying I will not accept any apologies untill this issue is resolved. Till today no one has responded. I am now thinking of taking this to the lengths of social media and all public platforms and maybe I will get the response I need from you. I swear I'm not buying any samsung device anymore, infact I've started by recently changing my S7 Edge that's how sick to the neck I am with your nonsense service providers and rotten service.
53 replies
Review Distribution
5 Star
3 (15%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
16 (80%)