John M

UIF payment not received

Good day To whom it may concern. I am writing to you seeking assistance on my UIF claim, I submitted my claim to the department of labour on the 27 of September 2024 and I was told to wait till the 21st of October 2024 to submit my payment application and I did that, after the process of my application was successful I was told to wait for 7-10 working days and my payment will reflect on my personal bank account, so my payment hasn't reflected, I haven't received any feedback or any sort of communication. I made a call to the department on Wednesday the 6th of November and it normally takes 7-15 working days so I was told that I can expect my payment today the 8th, which is the end of my 15 days period, but I haven't receive anything nor a feedback and I was told that, i should call back and report if I don't receive any form of communication, or my case will be closed permanently as if it was resolved. But to my surprise I called in this morning and I am again told by one of the consultants that my case hasn't been escalated and she will escalate as soon as we done, but I then told her that, I received a case number and my case was escalated on the 6th already, I couldn't understand what she was saying, because she was giving me an attitude and ended up telling me that if I don't understand I should hung up the call. She even refused to give me her details. So... Please help me Hello Peter, I am not working, I have a daughter of 1 year, I can't take care of, as I also can't qualify for the R370 grant as it is blocked by my UIF claim application.