SHAWN P

Terrible Service and Unprofessional Management

I had a very poor experience with Diesel Lab (Annlin, Pretoria). I brought my Toyota Fortuner in to have the diesel injectors checked and repaired. After their work was done, my vehicle went into limp-home mode and experienced complete power loss. I left the vehicle with them for another day, and the manager claimed they suspected a defective turbocharger (the turbo was fine before I left the vehicle with them). They happened to have a replacement turbo, which they installed, but the vehicle still had no power. I was advised by Diesel Lab to take my original turbo to a turbo expert for a second opinion, and they reported no faults with it. I insisted that my vehicle be towed to the turbo experts so they could reinstall my working turbo. The total cost to me ended up being over R18,000. When I asked the management for some kind of refund to cover the cost of reinstalling my own (working) turbo, which they had removed, the response was extremely unprofessional. I am extremely unsatisfied with the service and would not recommend Diesel Lab in Annlin, Pretoria to anyone.