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Chris C
Active since Jan 2011
9
Reviews
0
Industries
Reviews
9 reviews13 months ago
Avoid them like the plague!
We are very unhappy Whirlpool clients and this is solely because of their approved repairer - Appliance 365 who doesn't believe in any sort of customer service. :( We called them out on the 23 Dec 2024 and they came to look at our oven and we were told that it was our thermostat that was faulty. They said they did not have stock and would need to order and so it completely ruined our Christmas lunch as I was hosting 12 people and I had planned a gourmet lunch as I am a talented cook. So we had to outsource to Woolies. Yes, we took a while to make payment for the invoice and payment was done on the 14 Feb and emailed to Appliance 365 however its no excuse for Appliance 365 behaving in the poor manner they have been since receiving payment. There has been no response from Appliance 365 at all. We tried calling and their phone number just goes unanswered. I then found the contact number for the technician Nkosi Khumalo and reached out to him on the 3 March. He asked for a copy of the invoice and proof of payment which we sent him that same day and he said he would check with the office and come back to me the following day, except he didn't and he just ignored my two messages to him asking for the update he had promised. Then on Wed 5 March, he sent me a screenshot which showed that our replacement part (thermostat) was expected to arrive on Fri 7 March. On Monday 10 March I chased after Nkosi and he said the part arrived over the weekend and that dispatch would be done that day then he will call me and arrange installation. I called Nkosi on Friday 14 March to ask for an update and reminded him that the part was meant to have arrived a week ago and he said he would check with the office and get back to me and regrettably I never heard back from him. We are now gatvol of Appliance 365 as they are behaving like ****sters as once we paid them their office doesn't reply to any email nor are they reachable by phone. We made payment on the 14 Feb and it's now the 17 March and Appliance 365 could not care one bit that we have no working oven. This utter lack of any sort of customer service has left us with such a bitter taste in our month that we are considering throwing out our oven and buying a brand new oven from one of Whilrpool's competitors.
0 replies
27 months ago
Fantastic company!
This company is amazing! When I first saw the advert on Facebook, I loved what they offered but didn't want to get ****med and after doing some research came across a positive Hello Peter review and then I knew it was legitimate! I placed my order for a personalized Golden Retriever t-shirt where you can have your dog's name and it was delivered 3/4 days later and I loved the shirt! The quality is fantastic and loved it so much that I have contacted them to make me 3 other Golden Retriever shirts fully personalized.
0 replies
32 months ago
Poor bedside manner
I know it’s been a number of years since I last attended a puppy socialization class but since when has it become acceptable for an animal behaviourist to pass derogatory comments about how a puppy looks? I felt offended when Paula & her team passed derogatory comments about my Golden Retriever puppy and found her and her team to be disrespectful towards clients as she insulted a paying client’s dog. I would appreciate if her and her team were a little more considerate to what they say and how it makes a puppy owner feel. As the goal is to have a welcoming informative puppy class where Paula and her team is there to help and guide owners on being a better doggy parent than belittling a dog owner's puppy. Her assistants often bring their own Golden Retrievers which is actually good as it exposes the puppies to others but where it crosses the line is when one of them humps many of the puppies during free time! This behaviour is particularly unacceptable since it’s an animal behaviourist dog! Yet Paula and the 2 other assistant trainers allow this behaviour to continue and say nothing. Need you be reminded that we are paying clients and your role is to expose them and teach the puppies to a variety of things to make them better equipped. Seems like you have lost your way and that’s really unfortunate as you have fantastic control of your own Golden Retriever but have a terrible bedside manner! Continue on this current path at your own peril and ruin the good reputation you have built. Due to the experience I have had I would not recommend this class to any new puppy owner!
0 replies
40 months ago
Disappointing
I recently got married and so trying to change all my government issued documents. I made an appointment and got one for 20:15. They are very strict and require you must have proof of an online appointment and you are asked for it several times. . Upon arrival you need to complete DL1 license form. I told the receptionist that I was doing a change of surname. She told me to fill in the form and take a seat. I waited 40 min before being called and was only then informed that if it’s a change of surname that I need to go to another room first. I was then told they cannot continue with my drivers license renewal application as I must have my new ID or passport first. It would have been great had I been told this upon arrival especially considering I told the receptionist I was doing a name change. So complete waste of time and now will need to repeat the process again in a few weeks time.
0 replies
60 months ago
AMAZING SERVICE!!!
AMAZING SERVICE!!!! I have now ordered twice from this company and they have been nothing but stellar! Very quick with their delivery times! First-order got delivered 2 days later and second-order got delivered the following day! WOW!! Very few companies deliver so quickly! They have a wide range and super helpful! Great website which is very user friendly! They also helping to source a hard to find Lego set which is going above and beyond!
0 replies
60 months ago
Terrible Customer Service!
We brought in our Audi S6 to your Nelspruit Branch to get a new tyre last week Tue 27 April. A 255/35 20 inch Pirelli tyre as we had hit a pothole and needed a replacement for the front left tyre. Paul was our Salesman who assisted us. After being sorted by Hi-Q Nelspruit we drove home back to Johannesburg. Around Witbank we got a warning on our dash regarding tyre pressure. Then my partner used the car to go to the airport the following morning and experiencing a bad shudder and had to drive really slowly to get to the airport. Upon his return from Cape Town, the car started to shudder as soon as he pulled off and so he took into the garage at the airport and asked them to check all the tyres. It was then discovered that only 1 wheel nut had been tightened and all the others were very loose and the remaining one was so loose to the point that in a very short space of time the tyre would completely fall off! To say we were AGHAST is an understatement!!!!! It is a miracle that we did not have a catastrophic accident on the drive home solely due to how Hi-Q missed out on the proper safety measures! There was 4 people in the car and we could have last our lives due to Hi-Q poor service! I called Hi-Q Nelspruit on Thur 29 April to address this issue and asked to speak the Manager in charge and was told this is Peter. Peter simply said he would look into this and get back to me. No apology of any kind! I waited 24 hours and called again on Fri and he told me that senior Management was looking into this and would get back to me. I told him I really want some feedback by latest Monday or Tuesday. Well, its now Wednesday 5 May and no one has called me back! So I called in and spoke to Peter again and all that he keeps saying is that senior management is looking into this! I have told him I am getting highly frustrated with being told the same line over and over and for the zero communication from Hi-Q!! Sticking one's head in the sand hoping the problem is going to go away is not going to work! I expect someone from Senior Management to get back to me regarding this! Chris
0 replies
60 months ago
Anything but their slogan "Putting their customers first!
We brought in our Audi S6 to your Nelspruit Branch to get a new tyre last week Tue 27 April. A 255/35 20 inch Pirelli tyre as we had hit a pothole and needed a replacement for the front left tyre. Paul was our Salesman who assisted us. After being sorted by Hi-Q Nelspruit we drove home back to Johannesburg. Around Witbank we got a warning on our dash regarding tyre pressure. Then my partner used the car to go to the airport the following morning and experiencing a bad shudder and had to drive really slowly to get to the airport. Upon his return from Cape Town, the car started to shudder as soon as he pulled off and so he took into the garage at the airport and asked them to check all the tyres. It was then discovered that only 1 wheel nut had been tightened and all the others were very loose and the remaining one was so loose to the point that in a very short space of time the tyre would completely fall off! To say we were AGHAST is an understatement!!!!! It is a miracle that we did not have a catastrophic accident on the drive home solely due to how Hi-Q missed out on the proper safety measures! There was 4 people in the car and we could have last our lives due to Hi-Q poor service! I called Hi-Q Nelspruit on Thur 29 April to address this issue and asked to speak the Manager in charge and was told this is Peter. Peter simply said he would look into this and get back to me. No apology of any kind! I waited 24 hours and called again on Fri and he told me that senior Management was looking into this and would get back to me. I told him I really want some feedback by latest Monday or Tuesday. Well, it's now Wednesday 5 May and no one has called me back! So I called in and spoke to Peter again and all that he keeps saying is that senior management is looking into this! I have told him I am getting highly frustrated with being told the same line over and over and for the zero communication from Hi-Q!! Sticking one's head in the sand hoping the problem is going to go away is not going to work! I expect someone from Senior Management to get back to me regarding this! Chris
0 replies
66 months ago
Service Failure
I called out Roof Rats to come and quote us for cleaning. out our ceiling and rat proofing. I emailed them back on the 1 Nov to come and quote us. They came to the house on Wed 4 Nov. The guy did not have a torch to see properly in the ceiling. Now this is a staff member who spends most of his day in a ceiling. I find that shocking and an incredible poor reflection on Roof Rats that they can’t even provide their staff member with a basic tool such as a torch. Instead the guy must use his cellphone which has a ****py torch. I asked when I can expect my quote and was told within 24 hours. Today it’s been 14 days and I have still yet to get an actual quote! Business must really be booming even in COVID time for them that they can afford to simply not send clients a quote but then why bother even coming out to site in the first place? I would definitely not recommend this company to anyone and rather make use of one of their competitors!
280 replies
135 months ago
Efficient Service
I have insured my iphone with 24HR Mobility for the last two years and they have been great! I have come to the end of my contract and decided to keep the handset and switched to a month to month contract so decided to cancel my insurance.<br> <br> I was so pleasantly surprised at how easy the process was. I got an automated email saying that someone would get back to me in 3-5 business days but actually got a response in about an hour and Luzette Willemse assisted me very efficiently! It was a breath of fresh air to get such quick service!<br> <br> I will come back to them when I get a new expensive phone.
76 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
4 (44.44444444444444%)