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Bonga X
Active since Nov 2024
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2 reviews17 months ago
Bad customer services in Newscafe Sandton 140 West street
I am deeply disappointed with the manner in which the staff at your Newscafe location on Sandton West Street treat customers. My experience yesterday was particularly troubling. After enduring a lengthy wait in line, I was informed by the first waitress that there was no seating available. However, she offered to accommodate me at the bar. I acknowledged the situation and assured her that I would move to a regular seating area once it became available, as I prefer to dine comfortably. Upon arriving at the bar, I placed my order and, while waiting, noticed that a table had opened up on the floor. I informed a nearby patron that they should alert the staff who took my order about my move to a more comfortable seating arrangement. It is important to note that I do not consume alcohol. Shortly after relocating, I was called back to the bar, where I was reprimanded by the bartender and his associate for moving. I explained that the bar seating was uncomfortable for me, particularly due to the height of the chairs, and that I had simply sought a more suitable place to sit. To my astonishment, the bartender and his friend canceled my order. Is it truly unacceptable for me to choose a more comfortable dining option? Would my decision to sit at a regular table rather than in tall, uncomfortable bar chairs somehow diminish the profitability of your establishment? I have never felt so disrespected. I sincerely hope that Newscafe considers opening a branch in Randburg, as we were very satisfied with the previous location there. It is disheartening to feel neglected and disrespected in our own community.
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17 months ago
Pathethic service with Mweb
You don't even deserve a 1 star, I have never encountered a company that causes such distress to its customers as Mweb does, you provokes and make customers lives miserable, I am extremely frustrated; as a customer, it has not even been a week, and I am already exasperated with your service. It raises questions about how other customers who have remained with you for longer periods feel. With this kind of attitude, it would be surprising if you manage to sustain your business for the next decade. Your company has reached a level of disgracefulness that is hard to comprehend. At this point, all I wish for is the complete cancellation of the account I attempted to open with you, along with the removal of all my personal information from your system. I want nothing further to do with your company. Additionally, I would like to emphasize that I do not owe you anything, as I have received neither assistance nor a connection. In fact, you owe me money for the airtime I used to contact you on Tuesday, Wednesday, and today (Friday). I am thoroughly exhausted by this situation. It was straightforward to send an email on October 26th to initiate the sign-up process, yet the delays forced me to purchase data to last until October 31st. Consequently, I had to spend more money on data to carry me into November. To add insult to injury, I received a bill on Monday (November 4th) for R412.00, despite having no connection, and your router only arrived on Tuesday (November 5th) and I attempted to reach you to establish a connection and spent several hours on the phone without achieving any resolution. I was informed that I would receive a callback, as the agent I spoke with was unable to determine why my fiber service is not active. I had to follow up on my callback request on Thursday, yet I did not receive any communication from you. At least that agent was able to arrange for the installers to visit today to inspect my installation. However, I must contact you again because your router is still unresponsive to the internet. I was then directed to the billing department, which stated that it was not their concern. Subsequently, I was transferred to the technical department, where I was informed that my services had been disconnected, necessitating a return to billing. This situation is perplexing; how can my services be disconnected when I have not even utilized them? I am being shuffled between departments—one moment to billing, the next to technical support. What is the actual status? Mweb, I should not have to plead for my money. If you are unable to provide the service, then let us terminate our agreement. There are numerous other service providers that offer similar services. I will not beg for a refund. Furthermore, your social media presence is inadequate. All I request from you at this moment is reimbur*****t for the airtime I have spent contacting you, the cancellation of your services, and the retrieval of your router. We have decided to part ways.
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1 Star
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