Ronel S

NO AFTER SERVICE

May 2022 we had insurance claim where SA Home Loans appointed 24Fix as the contractor. They replaced geyser and we thought job well done but 2 weeks ago the geyser leaked and damaged ceiling etc. We moved to another service provider beginning of the year and I logged an insurance claim. Service provider came out and assessed geyser. They contacted Electrolux since geyser is suppose to be under warranty. Electrolux came out and assessed. They did not replace geyser due to 24fix used reconditioned valve. Made contact with 24fix and SA Home Loans submitted report from Electeolux and guess what they don't want to take responsibility because geyser is not burst.......nothing about valve All I'm asking is that 24fix owns up to there mistake to not use certified valve and pay the excess amount of R1750 If I pay the amount it means 24fix gets away with using incorrect products which causes geyers to malfunction within warranty period. But between Darshan & Siswe I'm getting no service and bad attitude. Again one of those situations where if they dont take reaponaibility they making my life difficult so I will pay and get everything fixed but they will catch the next victom Would suggest to stay clear from 24 fix and be careful because sa homeloans does.care either