Monecia C

TERRIBLE SERVICE

I AM DEEPLY DISSAPOINTED IN THE SERVICE IN THAT HOSPITAL. YES WE KNOW THAT THERE ARE OTHER PEOPLE BEFORE YOU BUT IF ITS HIGH RISK EMERGENCY OR THE PATIENT WAS SEND FROM THEIR HOUSE DOCTOR FOR AN EMERGENCY BUT YET THEY STILL HAVE TO SIT AND WAIT TO BE HELPED. THE STAFF WALKS UP AND DOWN WITHOUT HELPING OR ASKING THE PATIENTS WHAT ARE THEY THERE FOR OR WERE THEY HELPED ALREADY. MY MOM WAS YESTERDAY THERE FOR HER EYES THAT NEEDED TO BE ATTEND TO URGENTLY BUT WAS HELPED TWO HOURS AFTER I GOT THERE. IF I HADNT KNOCK AND ASK IF THEY WILL BE ASSIST THE NURSE JUST SAID THEY DIDNT KNOW THERE WERE STILL PEOPLE WHO NEEDS TO BE ASSISTED BUT SO THEY DID WALK PAST HER WITHOUT ASKING. PRIOR TO THAT WHEN SHE GOT THERE AT THE HOSPITAL THERE WERE NO WHEELCHAIRS AVAILABLE. SHE HAD TO BE LED BY THE SECURITY. WE HAD TO WALK ALL THE WAY TO THE ADMISSION OFFICE WITHOUT HER BEING IN A WHEELCHAIR FOR COMFORT. WHEN WE GOT THERE EVENTUALLY THEY WERE CLOSED AND WE HAD TO GO BACK ALL THE WAY TO THE WARD. WHEN WE GOT TO THE D7 WARD THE NURSES WAS NEVERMINDED DIDNT WORRY ABOUT MY MOM AND A OTHER PATIENT WHO WAS SITTING THERE WAITING TO BE ASSISTED. ALL TEY SAID IS THERE IS NO BEDS AVAILABLE FOR THEM THEY MUST WAIT BUT I WALKED DOWN THE PASSAGE TO USE THE REST ROOM AND I SAW THERE WERE TWO EMPTY BEDS AVAILABLE. THEY HELPED A PATIENT THAT GOT THERE AFTER MY MOM AND THE OTHER GUY AND GAVE HIM A BED ( WHICH ISNT RIGHT). WE HAD TO WAIT THE WHOLE TIME WITHOUT THEM ASKING AND ASSISTING THEM. WE ASKED FOR WATER TO DRINK THEY SEND US TO THE TOILET TO GO FETCH WATER YOU AS THE PATIENT OR VISITORS ARE NOT ALLOWED IN "THEIR KITCHEN" NOT EVEN FOR WATER. THE BATHROOM IS NOT UP TO STANDARD MEN AND LADIES USE ONE TOILET UNHYGIENIC... UPON GOING HOME THE VISITORS LIFTS ARENT WORKING CORRECTLY ELDERLY PEOPLE , VISITORS HAD TO WAIT FOR ALMOST 15-30 MIN FOR THE LIFTS. IT WORKS WHEN YOU GO UP BUT DONT WORK WHEN IT MUST GO DOWN OR BETTER YET YOU WAIT LONG FOR THE LIFT TO COME DOWN..... MY MOTHER WITH HER SORE EYES HAD TO TAKE THE STAIRS DOWN BECAUSE THE LIFTS IS NOT WORKING. FOR SUCH A HIGHLY PROFOUND HOSPITAL AND PROFESSIONAL HOSPITAL IS THE SERVICES AND STAFF REALLY REALLY BAD. TYGERBERG HOSPITAL GET YOURE HOUSE IN ORDER PLEASE !!!!!