Keble H

Disappointed and Frustrated – Avoid Stellenbosch Group 1 Dealership

Purchasing my first car should have been a memorable and exciting experience, but unfortunately, dealing with Group 1 has been the worst experience imaginable. I regret choosing this dealership and cannot recommend it to anyone. The process of getting my car, an Urban Cruiser, was a complete nightmare from the start. I should have trusted my gut, but I loved the car and pushed through the frustrating proceedings. I took delivery of the car on 16 September but only received the license disk and plates on 19 November – almost three months later! This delay was inexcusable, especially since a temporary license is valid for only 21 days. For those three months, I was forced to drive around with an expired temporary license. Worse still, the license handler, Denis, repeatedly **** to me about the status of the license. Each time I asked, he gave a different date, and he never communicated updates unless I chased him down. The lack of communication throughout this process was appalling. The sales consultant who initially handled my purchase even resigned midway through the deal, leaving me in limbo. To make matters worse, the car was sold to me without a spare key, which they promised to resolve. I eventually had to take matters into my own hands, contacting Toyota for a quote and forwarding it to Group 1. Despite this, I’ve been completely ignored since. As someone who works in service delivery, I am shocked by the lack of professionalism and customer care demonstrated by this dealership. This experience has been nothing short of terrible. STAY AWAY FROM STELLENBOSCH GROUP 1!