Khensani M

********* violations of Consumer Protection

I went to Netcare waterfall and I was attended by Dr M Fourie , I went there with terrible cramps and left the same . That’s not the point my issue is today I receive an email from the accounts department informing me that I owe them R800 for scans . I don’t have a problem with paying for the scans however I never received my baby scans from the doctor she informed me they were out of paper . I want to now understand what I’m paying for because I don’t have the scans in my possession I called the reception and the lady was rude to me and told me I should take it up with the x-ray department . Which I have no idea how to get hold of those people as this transpired between me and the doctor . They allowed us to leave and never told us to pay. We could have paid while we were still there but nothing was communicated . Now they keep on calling me and my family harassing us trying to charge me for a service they have not rendered .