Jo-Anne Porter

Horrified

I had the worst experience with the vet last night around 8.30pm from Three Rivers Veterinary Clinic. My little Daxie was frothing at the mouth and his heart was racing - assuming he had eaten a frog (as we live at the river), I called our vet's emergency number and she never answered right away. In desperation and fear, I called Three Rivers Vet and spoke to Mr Johan Swanepoel. I told him I couldn't reach our vet and asked whether he could please help our Jasper. Before I could explain what was wrong with him, he started shouting at me and said he is "sick and tired of handling after hours emergencies for other vets as they are too lazy to come out after hours". I asked him what I should do, as the welfare of my pet was my first priority and did not care much for the politics. He refused to assist me. Luckily my vet returned my call within minutes and got my Jazzie on a drip, ran blood tests and gave him an injection and tablets to neutralise the toxins she found in his blood. I quiver to think what would have happened to Jazzie, had my vet not responded when she did. I'm horrified with Mr. Swanepoel - he should have a hard look at his bedside manner and his dedication to his chosen vocation!