JB
Jan B
Active since Nov 2024
2
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2 reviews17 months ago
Park to Fly OR Tambo part 2
In addition to my previous post - the following was wrong after inspection in daylight, the next day: * windscreen has a huge chip * in the loadbin, my loadbin cover was removed and lying loose in the back * the carpet and sides of the loadbin was covered in cement dust - they clearly used my vehicle to transport cement bags (when I looked at photos of my car in the "washbay", I noted a new room / building being build. I sent the abovementioned photos to Craig who did not even take the time to reply! DO NOT USE THIS COMPANY TO LOOK AFTER YOUR CAR!!!!
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17 months ago
PARKTOFLY
DO NOT USE THIS COMPANY TO LOOK AFTER YOUR CAR!!! I have been using their service for the past 16 months. On my last return from one of my trips abroad, I realized my fuel was very low. When I stopped at the nearest filling station, after 22:00, I noticed my front mudflat was badly damaged. I contacted Willie / Craig politely and said I understand accidents happen, but they need to let me know how we can fix this. After a long while they explained that one of the "new puppies" on the premises did the damage and they will fix it on my next travel. On 25 Oct 2024 I travelled again and PARKTOFLY collected my car. This time I took a photo of my fuel level and odometer reading. I was supposed to return to SA on 25 Nov, but on 18 and 19 Nov I tried to get hold of them to inform them that my visit has been extended, and I wanted to confirm my return date - NONE of the 2 numbers I always use were working. NONE of my messages went through. On the 20th I was very concerned, and I involved my brother, the police and my insurance company. I then found a 3rd telephone number and got through to Craig who pretended to know nothing about my vehicle. He said Willie is not working for them anymore (yet, the person who always collects my car, still collected it) but he will go find my car. He then later on said he found my car, but he is waiting for someone to hand it over to him. In the meantime, I asked the police to call him so he can understand this is now serious. I kept on asking for a location pin of where he / my vehicle is, and he kept on avoiding my request. Around 16:00 he said he had the car; it's in the wash bay. He (Craig) then sent photos of my car being washed and, in the photos, it can be seen to be washed at someone's house. It was arranged that he bring my car to the airport, to the point where I always collect it. I asked him to send me a picture of my odometer reading and it was evident that there was a 270km difference from when I left it with them, and it had no fuel in it!!!!! The damaged mudflap was also not fixed. Craig kept on pretending like he knows nothing and said there were new owners, and all the numbers changed and and and..... he even said Park to Fly split up or there's another branch or whatever he tried to explain!! I had to arrange with friends staying nearby to collect my car! DO NOT MAKE USE OF PARKTOFLY! None of the adresses exist - not the one on their invoices nor the adress on their website. If my car was ****** OR in an accident, my insurance company makes it clear that I would not have been covered!!!!!!! DO NOT MAKE USE OF THIS COMPANY!
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