FL
faith L
Active since Jan 2011
13
Reviews
0
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Reviews
13 reviews2 months ago
Webafrica
I cancelled my subscription in February due to terrible and inconsistent network. I messaged Webafrica’s customer support on the 9th of March to confirm the cancellation, but changed after speaking to George L and reactivated. I received confirmation. I work from home and I have 2 matriculants who are online schooled. We noticed WIFI dropped in the 31st, I contacted them on the 1st and Jean-Pierre D said everything is okay my line is active but there’s an outage in my area. Contacted them again on the 2nd and Siseko M told me that my line is not active and I must wait for a few days. I asked her for a Manager as I need urgent assistance, she refused to give me the details. I’m still waiting for activation and will definitely cancel and speak to anyone who cares to listen about the poor service
6 replies
14 months ago
Terrible experience with Joyce Mouton
I was desperately looking for a place to stay in February. Responded to an ad by Joyce Mouton. She sent me forms and a list of requirements. She also requested that I pay an application fee, which I did as I assumed that it would expedite the process. However, I never heard from her. I then messaged her asking for feedback which she promised to send but never did. I complained about her service and treatment, she promised to refund me but went quiet after I sent the required documentation. Please stay away from her and the agency she represents, she is a ****mer and takes advantage of destitute and desperate people. I
0 replies
31 months ago
Bad onboarding experience
I opened an account at the beginning of November. They requested for proof of address which I submitted. They rejected the document because addresses differ but the agent captured my address wrong. I called on the 13th to correct my address. Spoke to Minenhle and she promised that I would be sorted within 48 hours. Nothing done and no contact made. I called again on Friday and spoke to Megan who promised that I would be sorted and will receive a call in no time. No call or email received. I called again today and spoke to Sphamandla who confirmed further requirements. My account has been frozen for a while but it looks like no one is bothered
1 reply
89 months ago
Second complaint this week
I complained about FNB on Monday regarding a R5000 refund. I received a call from Mireille and she confirmed that I will receive the funds in 3 working days. I haven’t received the funds or a call advising of the delay. I really can’t continue like this anymore. Someone help me please
1 reply
89 months ago
Horrible service, I will be closing my account soon
I have been calling FNB for a R5000 refund since 25/01 with no success. I spoke to Mereile who gave me incorrect feedback. I called again and spoke to Brandon who promised to investigate and get back to me within 24 hours, this was on Wednesday, no feedback till now. I called a few minutes ago and spoke to Refilwe, she sounded irritated and not willing to assist. She put me on hold for a while, I disconnected after a while. She never called back- private client service. I have received nothing but pathetic service from FNB. I pay so much fees for no service.
1 reply
91 months ago
Loan repayment
I took a loan and paid up the outstanding amount by 23 November however, FNB deducted the monthly payment on the 24th. I understand that it may have been late to stop the deduction. However, I called them to confirm that I paid up the loan and the amount deducted should be refunded to me. The guy I spoke to said I would get the refund within 5 days. I didn't receive the funds. I now check my statement and noticed that not only did they not refund my money, they charged interest on 8 December. I really don't understand what's happening.
1 reply
91 months ago
Bad service - FNB
I transferred funds to my credit card, however, FNB claims that the funds were transferred to some account handed over to collections but was closed years back. I always do this transfers and don't understand why this account randomly came up on Saturday. i called the call center yesterday, the lady who assisted me was rude and not listening to me. I called my banker this morning - can never get hold of he/she but im charged for the service monthly, what's the use if i have never even heard from my banker. I made 3 calls this morning, 1st call was disconnected, 2nd call - the lady placed me on hold for over 20 minutes while investigating, she never once came back to say that she's still investigating or if i would like her to call back, i ended up hanging up. I called again i'm still on hold, for collections an hour later. I trusted FNB , i was wrong . I'm even considering moving my account.
2 replies
102 months ago
Unpaid refund
I returned an item to Centurion Mall Woolworths. They requested for my card as that was my method of payment. Refund was processed for payment in 24-48 hours. This was one. 15/01, I have not received the funds.
0 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
10 (76.92307692307692%)