Lynn B

Bench Complaint

I had a horrible, humiliating experience at that mall in mid October this year. I was told by mall security to move from a bench around 8:30am because I was not allowed to sit there before 9am. I had been waiting on a bench for one of the shops to open to exchange a gift. Mall security are instructed to tell people to wait up in the food court which is much further away. When I took this up with the marketing manager of their Brand Management Company, I was informed that Cavendish mall does not allow any “LOITERING” in the passages. How insulting!! I get that they are concerned about store safety when opening their doors BUT why is there no signage on the benches, remove the benches or only open the mall at 9am!! How are shoppers supposed to know? They put the security at the forefront of angry shoppers instead of dealing with it properly. I went there today and spoke to a kind security guard who said they have to unfortunately tell shoppers they can’t wait on the benches. This treatment is highly unacceptable to shoppers ! Anyone else experience this? T