CS
Cavendish Square Shopping Centre
Unclaimed Business
CS
Cavendish Square Shopping Centre
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Cavendish Square Shopping Centre
Cavendish Square Shopping Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Cavendish Square Shopping Centre across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 Jan 2026, 08:32
ROTTEN MEAT AND PICK AND PAY
I bought meat at pick and pay Cavendish square and I was very disappointed the budgery inside of pick and pay cold chain was broken and the meat git spoiled, the manager promised me to send me a voucher on my smart shopper card and Its been a year and I am stil waiting. I am very disappointed they dont take pride in cleanness they have water running from the sealing dripping on the floors and a young boy slipped and fell , they have no customer service the managers are terrible!!
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Anonymous
1 reviews | Active since Jan 2020
18 Jan 2026, 08:32
ROTTEN MEAT AND PICK AND PAY
I bought meat at pick and pay Cavendish square and I was very disappointed the budgery inside of pick and pay cold chain was broken and the meat git spoiled, the manager promised me to send me a voucher on my smart shopper card and Its been a year and I am stil waiting. I am very disappointed they dont take pride in cleanness they have water running from the sealing dripping on the floors and a young boy slipped and fell , they have no customer service the managers are terrible!!
0
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CM
Constance M
1 reviews | Active since Jan 2020
21 Dec 2024, 15:28
Bad customer service
At the shop at about 16:50, was on the queue and a white guy paid at Mahlatsi’s till after he paid, I went in to pay. Mahlatsi left me standing there and never even looked at me and tell me if she’s coming or not. She was busy with her things even moping while the lady who was on the next till was attending to the customers on the queue. I then asked the lady where is Mahlatsi and she told me to come pay at her till. I asked Mahlatsi who was busy cleaning or mopping why she left me standing like a fool at the till. She answered with an attitude that I was invisible to her. I told her she’s rendering a poor customer service and she said she thought I was just resting. Hod forbids, I was standing on the queue to rest in front of her till. I asked to see the manager and the manager who seemed not interested said “sorry” and carried on doing what she was busy with. The manager and Mahlatsi need thorough training. Customer service is not important to them and treat customer at face value. The manager refused to give me Mahlatsi’s surname. I even tried calling customer care and unfortunately it was closed. She wanted to knock off as they were complaining that g4s are coming in late to collect money. I am very angry and will tell everybody I know about the bad service I experienced today
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Constance M
1 reviews | Active since Jan 2020
21 Dec 2024, 15:28
Bad customer service
At the shop at about 16:50, was on the queue and a white guy paid at Mahlatsi’s till after he paid, I went in to pay. Mahlatsi left me standing there and never even looked at me and tell me if she’s coming or not. She was busy with her things even moping while the lady who was on the next till was attending to the customers on the queue. I then asked the lady where is Mahlatsi and she told me to come pay at her till. I asked Mahlatsi who was busy cleaning or mopping why she left me standing like a fool at the till. She answered with an attitude that I was invisible to her. I told her she’s rendering a poor customer service and she said she thought I was just resting. Hod forbids, I was standing on the queue to rest in front of her till. I asked to see the manager and the manager who seemed not interested said “sorry” and carried on doing what she was busy with. The manager and Mahlatsi need thorough training. Customer service is not important to them and treat customer at face value. The manager refused to give me Mahlatsi’s surname. I even tried calling customer care and unfortunately it was closed. She wanted to knock off as they were complaining that g4s are coming in late to collect money. I am very angry and will tell everybody I know about the bad service I experienced today
0
Replies (0)LB
Lynn B
1 reviews | Active since Jan 2020
21 Nov 2024, 16:34
Bench Complaint
I had a horrible, humiliating experience at that mall in mid October this year. I was told by mall security to move from a bench around 8:30am because I was not allowed to sit there before 9am. I had been waiting on a bench for one of the shops to open to exchange a gift. Mall security are instructed to tell people to wait up in the food court which is much further away. When I took this up with the marketing manager of their Brand Management Company, I was informed that Cavendish mall does not allow any “LOITERING” in the passages. How insulting!! I get that they are concerned about store safety when opening their doors BUT why is there no signage on the benches, remove the benches or only open the mall at 9am!! How are shoppers supposed to know? They put the security at the forefront of angry shoppers instead of dealing with it properly. I went there today and spoke to a kind security guard who said they have to unfortunately tell shoppers they can’t wait on the benches. This treatment is highly unacceptable to shoppers ! Anyone else experience this? T
Helpful (0)
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Lynn B
1 reviews | Active since Jan 2020
21 Nov 2024, 16:34
Bench Complaint
I had a horrible, humiliating experience at that mall in mid October this year. I was told by mall security to move from a bench around 8:30am because I was not allowed to sit there before 9am. I had been waiting on a bench for one of the shops to open to exchange a gift. Mall security are instructed to tell people to wait up in the food court which is much further away. When I took this up with the marketing manager of their Brand Management Company, I was informed that Cavendish mall does not allow any “LOITERING” in the passages. How insulting!! I get that they are concerned about store safety when opening their doors BUT why is there no signage on the benches, remove the benches or only open the mall at 9am!! How are shoppers supposed to know? They put the security at the forefront of angry shoppers instead of dealing with it properly. I went there today and spoke to a kind security guard who said they have to unfortunately tell shoppers they can’t wait on the benches. This treatment is highly unacceptable to shoppers ! Anyone else experience this? T
0
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Quinton B
1 reviews | Active since Jan 2020
8 Jul 2024, 17:30
MTN Cavendish - be afraid very afraid.
I needed to cancel our wifi contract which we had used in our cottage for my daughter, who had moved out. I returned the router plus cabling etc (in the original box) on the 18th January this year. Long story short after 7 months we are still PAYING, despite assurances from the staff at Cavendish that the contract has been cancelled and a refund on the way! We have been in at least 6 times and given reference numbers (not sure what for as jack **** has happened!) On one occasion the consultant said they don't take action on cancellations that were taken out online, only if the contract was taken out in the store. The contract was taken out in their store. Just a smidgen of the ******* service.The store manager Shirley ? confirmed to me that the cancellation has happened AND I could either get a credit on my account (as my cellphone contract is also with them) or refund - I said refund to me - into my bank account. About a week or so ago I needed to upgrade my cell account and went to Constantia Village - sorted no problem! At the same time I enquired if they could help with my router/refund - they tried but as it's a Cavendish deal I have to deal with Cavendish. Today we went back to Cavendish to find out why I am still being debited for the router (despite Shirley's assurance of a credit)- I wish someone could tell me the truth - but I now know they are just *********** - on a grand scale. The consultant tells me the account was cancelled on the 18th June. Remember I took it back on the 18th January! But she can't tell me much more than that.Made the trek out to Constantia Village to see if they could help - which they tried their best to do. What's transpired is it seems not all the paperwork was correctly submitted (?). Consultant at Constantia Village (very helpful) made contact with some or other regional manager who she said will call me to try and resolve this.Maybe they will maybe they won't. The struggle continues. This review is sent as a warning to anyone considering dealing with MTN. However my one star won't get them any lower.
Helpful (0)
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Quinton B
1 reviews | Active since Jan 2020
8 Jul 2024, 17:30
MTN Cavendish - be afraid very afraid.
I needed to cancel our wifi contract which we had used in our cottage for my daughter, who had moved out. I returned the router plus cabling etc (in the original box) on the 18th January this year. Long story short after 7 months we are still PAYING, despite assurances from the staff at Cavendish that the contract has been cancelled and a refund on the way! We have been in at least 6 times and given reference numbers (not sure what for as jack **** has happened!) On one occasion the consultant said they don't take action on cancellations that were taken out online, only if the contract was taken out in the store. The contract was taken out in their store. Just a smidgen of the ******* service.The store manager Shirley ? confirmed to me that the cancellation has happened AND I could either get a credit on my account (as my cellphone contract is also with them) or refund - I said refund to me - into my bank account. About a week or so ago I needed to upgrade my cell account and went to Constantia Village - sorted no problem! At the same time I enquired if they could help with my router/refund - they tried but as it's a Cavendish deal I have to deal with Cavendish. Today we went back to Cavendish to find out why I am still being debited for the router (despite Shirley's assurance of a credit)- I wish someone could tell me the truth - but I now know they are just *********** - on a grand scale. The consultant tells me the account was cancelled on the 18th June. Remember I took it back on the 18th January! But she can't tell me much more than that.Made the trek out to Constantia Village to see if they could help - which they tried their best to do. What's transpired is it seems not all the paperwork was correctly submitted (?). Consultant at Constantia Village (very helpful) made contact with some or other regional manager who she said will call me to try and resolve this.Maybe they will maybe they won't. The struggle continues. This review is sent as a warning to anyone considering dealing with MTN. However my one star won't get them any lower.
0
Replies (0)AJ
Ayesha J
1 reviews | Active since Jan 2020
4 Aug 2023, 10:34
Faulty Safeway Electric Water Bottle and Poor Customer Service from Crystal Humphries
We purchased the water bottle on the 1st August 2023, then tried using it on the 3rd but it wouldn't charge to the maximum duration of 20 minutes. This also means that it didn't heat up well enough to deem it useful. We tried all sockets and different powerpoint locations (home/work) but all the same. Tried returning it today using a picture of the receipt which was taken on the day of purchase but Crystal Humphries refused to refund us as we didn't have the paper slip. If Discovery can reimburse a Dischem claim using an image of a receipt then why is Clicks offering such a poor customer experience on a R175 product just to waste our time? She gave a replacement which is even worse - doesn't charge up to 20 minutes like the user guide states. I have purchased a cheapie from China Town previously which was 10x hotter. I promise you that you'd get more heat from a conventional water bottle an hour later than from this safeway electric waterbottle. Don't even waste your money on this product and save yourself the inconvenience and poor customer experience. This is very disappointing Clicks. I have a baby on the way so at least I know not to purchase any further essentials from you because you give your customers a hard time with faulty products which we never used at all. What a loss!
Helpful (0)
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Ayesha J
1 reviews | Active since Jan 2020
4 Aug 2023, 10:34
Faulty Safeway Electric Water Bottle and Poor Customer Service from Crystal Humphries
We purchased the water bottle on the 1st August 2023, then tried using it on the 3rd but it wouldn't charge to the maximum duration of 20 minutes. This also means that it didn't heat up well enough to deem it useful. We tried all sockets and different powerpoint locations (home/work) but all the same. Tried returning it today using a picture of the receipt which was taken on the day of purchase but Crystal Humphries refused to refund us as we didn't have the paper slip. If Discovery can reimburse a Dischem claim using an image of a receipt then why is Clicks offering such a poor customer experience on a R175 product just to waste our time? She gave a replacement which is even worse - doesn't charge up to 20 minutes like the user guide states. I have purchased a cheapie from China Town previously which was 10x hotter. I promise you that you'd get more heat from a conventional water bottle an hour later than from this safeway electric waterbottle. Don't even waste your money on this product and save yourself the inconvenience and poor customer experience. This is very disappointing Clicks. I have a baby on the way so at least I know not to purchase any further essentials from you because you give your customers a hard time with faulty products which we never used at all. What a loss!
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Colin M
1 reviews | Active since Jan 2020
24 Apr 2023, 11:51
Cavendish Square Shopping Centre
The intercom at the entrance to the parking has been broken for over a month . There is a sign saying it is not working and to phone 021 671 3383 for assistance . I tried this number 8 times getting a " call failed " message each time . After pressing car horn three or four times , i eventually went back into the centre to the concierge desk for assistance . It took me over 15 minutes to get out of the centre . This is really sloppy service and for one of Cape Towns major Malls a disgrace . I am not sure if Old Mutual still own the centre but whoever is managing it is doing a bad job .
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Colin M
1 reviews | Active since Jan 2020
24 Apr 2023, 11:51
Cavendish Square Shopping Centre
The intercom at the entrance to the parking has been broken for over a month . There is a sign saying it is not working and to phone 021 671 3383 for assistance . I tried this number 8 times getting a " call failed " message each time . After pressing car horn three or four times , i eventually went back into the centre to the concierge desk for assistance . It took me over 15 minutes to get out of the centre . This is really sloppy service and for one of Cape Towns major Malls a disgrace . I am not sure if Old Mutual still own the centre but whoever is managing it is doing a bad job .
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