AJ
Ayesha J
Active since Oct 2021
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
Token exchange of an incorrect meter#
I called in and spoke to Chantel today after receiving a token for an incorrect meter number yesterday. Chantel was more than willing to help and turn my despair around. She was so polite and handled my issue with ease and even consulted with her supervisor in an efficient manner. She had to speak to my landlord to verify some personal details and explained the issue and resolution to him. Chantel was so patient in the process and her kindness really turned around a negative experience for me. Thank you Chantel for your awesome service and for saving us a loss.
0 replies
20 months ago
System error - card is invalid (False error)
Hi there, Please look into your app. There's something seriously wrong. I was in store at Game today, at the till point ready to pay using the Pay Just Now platform, my card was preloaded as I've used it before but this time today, with a long queue behind me, the system throws out an error indicating 'System Error - card is invalid.' The only saved card on the platform which worked for all my previous orders. I also approved it on my banking app. I had sufficient funds for the first instalment in my bank account, the initial Pay Just Now verification of R1.00 successfully went through but the first installment just couldn't take. Alright, I take heed of the error so I reload the card - no joy. I think OK, perhaps it's my card. I try another card (different bank account, different bank) again, I approved transaction in the banking app, R1.00 gets charged by Pay Just Now but no first installment can't take. I had sufficient funds in both accounts for the initial payment to go off. Kept getting 'card declined' error messages on the bank accounts and automated emails from Pay Just Now regarding the myriad failed payment attempts. I have online payments allowed on both accounts so couldn't be the reason neither. I have my full credit limit available as I made all previous payments timeously. I will never forget how I was so inconvenienced today by your platform and super embarrassed for trusting that your platform would work while holding up the queue. I no longer trust your service nor your platform. I am grossly disappointed!!!! Please work on your platform!
53 replies
33 months ago
Dischem's ridiculous refund policy
I'm very disappointed with your refund policy, we had a dangerous strike happening where we couldn't move around and now Dischem Ottery tells me that they can't give me a refund after 10 days. How inconvenient! I paid cash for the items with my own money. At least I know not to shop there again.
0 replies
33 months ago
Faulty Safeway Electric Water Bottle and Poor Customer Service from Crystal Humphries
We purchased the water bottle on the 1st August 2023, then tried using it on the 3rd but it wouldn't charge to the maximum duration of 20 minutes. This also means that it didn't heat up well enough to deem it useful. We tried all sockets and different powerpoint locations (home/work) but all the same. Tried returning it today using a picture of the receipt which was taken on the day of purchase but Crystal Humphries refused to refund us as we didn't have the paper slip. If Discovery can reimburse a Dischem claim using an image of a receipt then why is Clicks offering such a poor customer experience on a R175 product just to waste our time? She gave a replacement which is even worse - doesn't charge up to 20 minutes like the user guide states. I have purchased a cheapie from China Town previously which was 10x hotter. I promise you that you'd get more heat from a conventional water bottle an hour later than from this safeway electric waterbottle. Don't even waste your money on this product and save yourself the inconvenience and poor customer experience. This is very disappointing Clicks. I have a baby on the way so at least I know not to purchase any further essentials from you because you give your customers a hard time with faulty products which we never used at all. What a loss!
0 replies
33 months ago
I've received excellent service from Nurjehan Williams at Ooba Home Loans
I've received excellent service from Nurjehan Williams at Ooba Home Loans. She's responsive and provides a great Customer Experience. I just don't agree with their pre-qualification process of splitting certain expenses in half when it's not an expense that I cover because I app**** on my own out of community of property. That to me is not a true reflection. Other than that, friendly and polite service! Thank you!
60 replies
41 months ago
McDonald's gave me a tampered apple pie
Please McDonald's Ottery, tell me what is the meaning of this?? An apple pie broken into two pieces in a McNuggets packet. How am I supposed to trust eating this. I've waited all day for someone to respond with an explanation. This poor service delivery on food is never acceptable. Highly disappointed!!!
0 replies
53 months ago
Standard Bank is messing with me!!!
Disgusting Service from STANDARD BANK! CHARGING ME FOR SERVICES I DONT HAVE THEN RUNNING UP MY BANK ACCOUNT WITH OVER R5300 OF BANK CHARGES. I SIT WAITING IN QUEUES AND CALL BACK ALL DAY JUST TO GET SOME HELP BUT NOBODY KNOWS WHAT THEY'RE DOING - NOT TO MENTION THEIR STINKING ATTITUDE WHICH SO DISTURBING.
53 replies
55 months ago
Ster Kinekor Fan Club is a rip off
Stereo Kinekor doesn't even deserve 1 star, they ripped me off, I created an SK profile, joined Fan Club of R249 subscription fee which was successfully deducted from my bank account on 19/10/21 then I received a standard digital card in my mailbox dated 18/10/21 when I joined the club but when I attempt to use the card for the 4 movie tickets at the participating cinema, it gives an error message that member is not qualified and my membership shows standard on the SK app! I called the customer care line and wasted my time and airtime with being promised callbacks by Bridgette and then Jinette which never happened. I want answers!!! This is atrocious and appalling customer experience! From a very disappointed member :(
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
2 (25%)
2 Star
0 (0%)
1 Star
5 (62.5%)