Zweli N

I was ****med of money and I need it back

I am reaching out to formally submit a complaint and request assistance in resolving a frustrating experience with the E-Liquor franchise application process. I believe that the level of service I have received has been inadequate, and I am seeking your intervention to help address my concerns. The process for this application began on 10 August 2023, when I submitted my initial inquiry via email, which was acknowledged on the same day. On 25 August 2023, I was assigned a sales consultant named Sibusiso Ntshangase to handle my application. After signing the agreement form, I paid a deposit on 26 September 2023, which was confirmed on 27 September 2023. Following this, I was provided with four potential sites for the franchise as outlined in subsequent correspondence. Unfortunately, none of the identified sites—located in Verulam, Pollock, Umlazi V Section, and Umlazi R Section—were able to secure a license. Umlazi V Section was specifically declined by the team due to an assessment indicating insufficient customer activity. This entire process has now extended over a period of 15 months, during which we have exhausted all viable locations for establishing a profitable site, without success. Despite numerous efforts to resolve these issues and communicate my frustrations, no meaningful progress has been made. I called a meeting with the team on 14 March 2024, during which I shared my concerns and was assured they would get back to me. However, no follow-up occurred. Since then, I have tried different avenues to address these issues, but no positive outcome has materialized. I was also informed that Sibusiso had been replaced due to lack of engagement, and was then assigned to Sibongiseni Dlamini, followed by Zama Magwaza. Yet, despite these changes in contacts, there has been no advancement toward a successful site or resolution. The Franchise Developer overseeing this process is Riaan. I had a clear plan and intention to invest in this business, but all I have experienced are delays and disappointments. I am therefore formally requesting reimbur*****t, as the ongoing efforts have not produced any of the promised results.