W B

Treating customers unfairly

I wanted to leave the worst review of all time, but looking at the existing reviews, it seems bad enough already. In 2022, I had Wi-Fi with this company and gave proper notice of cancellation. The following month, they tried to debit my account again, so I reversed it as I was no longer living in Secunda. Now, 2.5 years later, I receive a letter of demand claiming I owe the monthly fee plus interest. During this entire time, I never received a single call, message, or email from them to notify me of any issue. It’s clear they deliberately waited 2.5 years to make contact, likely to profit from the accumulated interest. After 3 years, it becomes difficult to sue someone, so their timing feels calculated. I absolutely do not recommend this Wi-Fi provider to anyone. Even if you have to pay a bit more, go with another company to avoid dealing with this kind of shady practice.