C-way Computers
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
C-way Computers
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYB
Yonelisa B
1 reviews | Active since Dec 2023
19 Mar 2026, 11:22
Poor connection
We’ve been struggling with signal for months now, went to their offices in Trichadt almost every week and each time we were told that the technicians would come, till this day their technicians never came
Helpful (0)
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Yonelisa B
1 reviews | Active since Dec 2023
19 Mar 2026, 11:22
Poor connection
We’ve been struggling with signal for months now, went to their offices in Trichadt almost every week and each time we were told that the technicians would come, till this day their technicians never came
0
Replies (0)ES
Ewert S
1 reviews | Active since Mar 2026
7 Mar 2026, 12:58
C-Way - No Way!
I was a loyal C-Way customer between 2022 and 2025 while living in Secunda. While their service was sometimes acceptable, I experienced frequent network issues during this period. In total, I had to log 33 support tickets due to slow internet speeds, often to the point where the network was unusable, or complete outages. On several occasions the network was down for an entire day, and in some cases even two days in a row. Response times were also inconsistent. During the week it would typically take a day before receiving any response, and over weekends it was almost impossible to get hold of anyone or receive support. After leaving Secunda, my service with C-Way was cancelled and the account closed. However, two months later I received a notification that my account had been handed over and that I had been blacklisted, apparently due to a one-month cancellation fee. The concerning part is that I never received any notification from C-Way advising that an amount was outstanding, no phone call, email, or message of any kind. When I attempted to contact their accounts department, I was informed that they do not take calls and only communicate via email. After sending an email and settling the outstanding amount, I requested confirmation that my account would be corrected with TPN. A week later I received a short response simply stating: “Thank you for your payment.” There was no acknowledgement of the lack of communication or any confirmation regarding the correction of the listing. Unfortunately, this experience left a very poor impression. Communication and customer engagement, particularly when it comes to billing matters and blacklisting, should be handled far more responsibly!
Helpful (0)
|Replies (0)ES
Ewert S
1 reviews | Active since Mar 2026
7 Mar 2026, 12:58
C-Way - No Way!
I was a loyal C-Way customer between 2022 and 2025 while living in Secunda. While their service was sometimes acceptable, I experienced frequent network issues during this period. In total, I had to log 33 support tickets due to slow internet speeds, often to the point where the network was unusable, or complete outages. On several occasions the network was down for an entire day, and in some cases even two days in a row. Response times were also inconsistent. During the week it would typically take a day before receiving any response, and over weekends it was almost impossible to get hold of anyone or receive support. After leaving Secunda, my service with C-Way was cancelled and the account closed. However, two months later I received a notification that my account had been handed over and that I had been blacklisted, apparently due to a one-month cancellation fee. The concerning part is that I never received any notification from C-Way advising that an amount was outstanding, no phone call, email, or message of any kind. When I attempted to contact their accounts department, I was informed that they do not take calls and only communicate via email. After sending an email and settling the outstanding amount, I requested confirmation that my account would be corrected with TPN. A week later I received a short response simply stating: “Thank you for your payment.” There was no acknowledgement of the lack of communication or any confirmation regarding the correction of the listing. Unfortunately, this experience left a very poor impression. Communication and customer engagement, particularly when it comes to billing matters and blacklisting, should be handled far more responsibly!
0
Replies (0)DB
Dennis B
1 reviews | Active since Apr 2013
1 Oct 2025, 15:50
The MOST useless, spiteful and malicious ISP I've ever had to deal with.
I'd suggest to anyone reading this, Avoid them like the plague. They are unprofessional and spiteful and then hide it under the context that they made a mistake. We upgraded and they couldn't provide the speed we originally asked for, they then increased the cost of the service for the slower internet speed. When communicating with them regarding it they said they wouldn't backcharge us as if they were doing us a favor. I then wanted to cancel with immediate effect and they threw the terms and conditions in our face as if they were saying "F U" to us. We then started the cancellation process at the end of August for the calendar month of September. Now I'm sitting without internet because the new service provider cannot do anything because C-way in their spiteful and malicious ways made a "mistake" in only submitting the line release with the fiber provider on the 1st of October, which requires a calendar month to process so the line is only going to be released on the 31st. To reiterate again, we cancelled in August which they demanded a full calendar month as per their terms and conditions so we app**** for cancellation giving the full month of September to them, which we had to pay them for @ their higher price for a slower speed, and they are now doing a last "F U" by forcing us to wait a another full calendar month before another ISP can provide us internet leaving us without internet for a full month which I require to make my income. Do not use them, they don't give a **** about their customers and they are malicious with their business practices and are spiteful when you try cancel with them. I'd give them a negative 5 rating if possible.
Helpful (0)
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Dennis B
1 reviews | Active since Apr 2013
1 Oct 2025, 15:50
The MOST useless, spiteful and malicious ISP I've ever had to deal with.
I'd suggest to anyone reading this, Avoid them like the plague. They are unprofessional and spiteful and then hide it under the context that they made a mistake. We upgraded and they couldn't provide the speed we originally asked for, they then increased the cost of the service for the slower internet speed. When communicating with them regarding it they said they wouldn't backcharge us as if they were doing us a favor. I then wanted to cancel with immediate effect and they threw the terms and conditions in our face as if they were saying "F U" to us. We then started the cancellation process at the end of August for the calendar month of September. Now I'm sitting without internet because the new service provider cannot do anything because C-way in their spiteful and malicious ways made a "mistake" in only submitting the line release with the fiber provider on the 1st of October, which requires a calendar month to process so the line is only going to be released on the 31st. To reiterate again, we cancelled in August which they demanded a full calendar month as per their terms and conditions so we app**** for cancellation giving the full month of September to them, which we had to pay them for @ their higher price for a slower speed, and they are now doing a last "F U" by forcing us to wait a another full calendar month before another ISP can provide us internet leaving us without internet for a full month which I require to make my income. Do not use them, they don't give a **** about their customers and they are malicious with their business practices and are spiteful when you try cancel with them. I'd give them a negative 5 rating if possible.
0
Replies (0)