DB
Dennis B
Active since Apr 2013
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
The MOST useless, spiteful and malicious ISP I've ever had to deal with.
I'd suggest to anyone reading this, Avoid them like the plague. They are unprofessional and spiteful and then hide it under the context that they made a mistake. We upgraded and they couldn't provide the speed we originally asked for, they then increased the cost of the service for the slower internet speed. When communicating with them regarding it they said they wouldn't backcharge us as if they were doing us a favor. I then wanted to cancel with immediate effect and they threw the terms and conditions in our face as if they were saying "F U" to us. We then started the cancellation process at the end of August for the calendar month of September. Now I'm sitting without internet because the new service provider cannot do anything because C-way in their spiteful and malicious ways made a "mistake" in only submitting the line release with the fiber provider on the 1st of October, which requires a calendar month to process so the line is only going to be released on the 31st. To reiterate again, we cancelled in August which they demanded a full calendar month as per their terms and conditions so we app**** for cancellation giving the full month of September to them, which we had to pay them for @ their higher price for a slower speed, and they are now doing a last "F U" by forcing us to wait a another full calendar month before another ISP can provide us internet leaving us without internet for a full month which I require to make my income. Do not use them, they don't give a **** about their customers and they are malicious with their business practices and are spiteful when you try cancel with them. I'd give them a negative 5 rating if possible.
0 replies
10 months ago
Avoid them like the plague.
Absolute garbage service. Internet goes out in the middle of my work hours as I work with international clients. Get a message from the fiber provider stating that the line speed upgrade is now active. First of all! it's the wrong speed! Second! my line still isn't active. THIRD!!! Obviously there is no support after 5pm in any way, shape or form. If there is any other provider as a option to use, then pick them instead.
0 replies
10 months ago
Absolute garbage provider
Absolute garbage service. Internet goes out in the middle of my work hours as I work with international clients. Get a message stating that the line speed upgrade is now active. First of all! it's the wrong speed! Second! my line still isn't active. THIRD!!! Their website states 8am-9pm support hours but take a guess what automated voice I hear when I call them at 6pm. "Working hours are 8am-5pm" If there is any other provider as a option to use, then pick them instead.
56 replies
36 months ago
Poor service, poorly informed agents.
We have been trying to upgrade our line speed for almost two weeks now. At first we get told that we are going to get an upgrade free of cost thanks to a network upgrade. That doesn't happen. After a bit of research it is only for Metro fibre direct customers which we are not. We are with Vuma and using Metro as an ISP so the person on the other side of the phone, who had our details on their screen didn't know what they were talking about. I have been waiting for an email for the two options in order to pick an upgrade which has not happened for a week now. Their internet service itself is pretty poor as well, At times you can't even open your emails. I will be cancelling shortly. I do not recommend them.
53 replies
60 months ago
FNB keeps forgetting where I live.
I have gotten an SMS stating my card is available for collection at FNB Howick. I have not lived there for more than 8 years now, I have changed my address twice at FNB clearwater already over the years. I am not going there a third time to change my address and if I do, then I'll be closing my account.
106 replies
110 months ago
Pathetic response
<p>I received a sms stating I should pay them for a fibre installation. Fair enough.</p> <p>I didn't receive a email or notification on how they want it paid. So I email them and I remember on their site that you could choose to pay over 3 monts or 6 months.</p> <p>I asked how this would work and how much they would be asking for each month if I chose to do the monthly option.</p> <p> </p> <p>I got a reply with a invoice of the full amount. Sure, it has their banking details on there and how much I owe them. That is fine by me.</p> <p>But they didn't say anything about monthly payments.</p> <p>So I send a second mail specifically asking if it is possible to pay for the 3 or 6 months.</p> <p>I get another response telling me they have sent their bank details so I can pay...........</p> <p>Clearly whoever read my email saw "Can I have your banking details?" instead of the actual question that was on the email. Not once in the second email did I ask for banking information or even a invoice, I just asked if it was possible, and if so, how much would it cost p/m.</p>
56 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)