Ewert S

C-Way - No Way!

I was a loyal C-Way customer between 2022 and 2025 while living in Secunda. While their service was sometimes acceptable, I experienced frequent network issues during this period. In total, I had to log 33 support tickets due to slow internet speeds, often to the point where the network was unusable, or complete outages. On several occasions the network was down for an entire day, and in some cases even two days in a row. Response times were also inconsistent. During the week it would typically take a day before receiving any response, and over weekends it was almost impossible to get hold of anyone or receive support. After leaving Secunda, my service with C-Way was cancelled and the account closed. However, two months later I received a notification that my account had been handed over and that I had been blacklisted, apparently due to a one-month cancellation fee. The concerning part is that I never received any notification from C-Way advising that an amount was outstanding, no phone call, email, or message of any kind. When I attempted to contact their accounts department, I was informed that they do not take calls and only communicate via email. After sending an email and settling the outstanding amount, I requested confirmation that my account would be corrected with TPN. A week later I received a short response simply stating: “Thank you for your payment.” There was no acknowledgement of the lack of communication or any confirmation regarding the correction of the listing. Unfortunately, this experience left a very poor impression. Communication and customer engagement, particularly when it comes to billing matters and blacklisting, should be handled far more responsibly!