T
Tony I
Active since Nov 2024
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Cloud 9 service
I purchased a mattress through mattress warehouse late November 2024. it started to get permanent indentations in the pillow top within a month. I contacted Mattress warehouse and they got me in touch with cloud 9. A consultant came to my house and said we could exchange for similar or upgrade. I got an email response with no explanation of the issue but was given an option to purchase another mattress if I paid an additional amountof over R2500 and it must be within 30 days. I was not happy with this and communicated with a sales person at their office in Queensmead Durban. I stated that we needed to see and test the mattress.I was given a store to go to to look at bed but when We arrived it the store did not have it. this store was 50 kms from home. I had to go to their warehouse to see the beds which is over 70 kms from home. I also checked prices online for the proposed bed and the difference was a lot less than what they wanted to charge me. This was totally ignored and the manager was not available and never communicated with me. The sent a similar exchange price and I have refused this. for reasons previously outlined to them. I have had no feedback so assume I will have to keep the mattress
0 replies
15 months ago
Lens issue
I have had a pair of glasses for about 18 months and the lenses have progressively become hazy on outside. I took them to the store and they sent them away. When I went back about 2 weeks later the glasses were back but I was told That the supplier used for these lenses are not used any more and new supplier did not accept responsibility. Everybody said they had not seen this issue I asked for a report and that is not forthcoming. Eventually I had a chat to the optometrist who promised to discuss with the directors. I said I would wait a week for feedback. She said It will be less than that. Today after a week I picked up my glasses and told them they had lost a customer and I would not recommend them to anybody.
0 replies
17 months ago
Victor and Mbo were excellent they phoned prior to coming as per information received from store
Victor and Mbo were excellent they phoned prior to coming as per information received from store. Quickly offloaded and put in room. Great delivery. Also I ordered on line and received same excellent service from Gift Luphoko who assisted in getting the required Mattress. Would definitely use this Company again 👍👍👍
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
2 (66.66666666666667%)