Mncedisi's Profile | Hellopeter

Share Your Experience

Industries I'm a Business

M

Mncedisi

Active since Nov 2024

2

Reviews

0

Industries

Reviews

2 reviews

Lagoon Beach Hotel

6 months ago

Refund request

I am writing to lodge a formal complaint regarding my recent stay at Lagoon beach hotel in Cape Town that was supposed to be from 22/01/2026 to 28/01/2026. During my stay, I discovered a significant ****roach infestation in my room. I observed multiple ****roaches in the bathroom and sleeping area, including on the walls and near the bed. This created unsanitary and unacceptable conditions and raised serious health concerns. I immediately reported the issue to the hotel management on 23/01/2026 at 4am, cancelled my booking and requested a refund However, despite them acknowledging the issue, the hotel refused to provide a full refund, they only acknowledged their fault, apologised and offered to pay 50% refund. I seek assistance in recovering the amount paid for accommodation that was not provided in a safe and sanitary condition. My booking confirmation number: ***

0 replies

Webuycars.co.za

21 months ago

Thank you Viwe Mazal...

Thank you Viwe Mazaleni at webuycars East London dor your great service

1 reply

Review Distribution

5 Star

1 (50%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

1 (50%)

About

About Us
How Hellopeter Works
Press

Community

Help Centre for Reviewers
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre for Businesses

Follow Us

About

About Us
How Hellopeter Works
Press

Community

Help Centre
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy