M
Mncedisi
Active since Nov 2024
2
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2 reviews2 months ago
Refund request
I am writing to lodge a formal complaint regarding my recent stay at Lagoon beach hotel in Cape Town that was supposed to be from 22/01/2026 to 28/01/2026. During my stay, I discovered a significant ****roach infestation in my room. I observed multiple ****roaches in the bathroom and sleeping area, including on the walls and near the bed. This created unsanitary and unacceptable conditions and raised serious health concerns. I immediately reported the issue to the hotel management on 23/01/2026 at 4am, cancelled my booking and requested a refund However, despite them acknowledging the issue, the hotel refused to provide a full refund, they only acknowledged their fault, apologised and offered to pay 50% refund. I seek assistance in recovering the amount paid for accommodation that was not provided in a safe and sanitary condition. My booking confirmation number: 5926765572
0 replies
17 months ago
Thank you Viwe Mazal...
Thank you Viwe Mazaleni at webuycars East London dor your great service
56 replies
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1 Star
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