LB
Lagoon Beach Hotel
Unclaimed Business
LB
Lagoon Beach Hotel
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Lagoon Beach Hotel
Lagoon Beach Hotel has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Lagoon Beach Hotel across 36 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mncedisi
1 reviews | Active since Jan 2020
22 Feb 2026, 16:53
Refund request
I am writing to lodge a formal complaint regarding my recent stay at Lagoon beach hotel in Cape Town that was supposed to be from 22/01/2026 to 28/01/2026. During my stay, I discovered a significant ****roach infestation in my room. I observed multiple ****roaches in the bathroom and sleeping area, including on the walls and near the bed. This created unsanitary and unacceptable conditions and raised serious health concerns. I immediately reported the issue to the hotel management on 23/01/2026 at 4am, cancelled my booking and requested a refund However, despite them acknowledging the issue, the hotel refused to provide a full refund, they only acknowledged their fault, apologised and offered to pay 50% refund. I seek assistance in recovering the amount paid for accommodation that was not provided in a safe and sanitary condition. My booking confirmation number: 5926765572
Helpful (0)
|Replies (0)M
Mncedisi
1 reviews | Active since Jan 2020
22 Feb 2026, 16:53
Refund request
I am writing to lodge a formal complaint regarding my recent stay at Lagoon beach hotel in Cape Town that was supposed to be from 22/01/2026 to 28/01/2026. During my stay, I discovered a significant ****roach infestation in my room. I observed multiple ****roaches in the bathroom and sleeping area, including on the walls and near the bed. This created unsanitary and unacceptable conditions and raised serious health concerns. I immediately reported the issue to the hotel management on 23/01/2026 at 4am, cancelled my booking and requested a refund However, despite them acknowledging the issue, the hotel refused to provide a full refund, they only acknowledged their fault, apologised and offered to pay 50% refund. I seek assistance in recovering the amount paid for accommodation that was not provided in a safe and sanitary condition. My booking confirmation number: 5926765572
0
Replies (0)MM
Martin M
1 reviews | Active since Jan 2020
13 Nov 2025, 11:04
Lagoon Beach Hotel Star Service
I would like to appreciate the professionalism of Ofentse, She is a real star, solution driven and ethical. My overall experience at the hotel was great, would definitely host an event here or come personally on vacation.
Helpful (0)
|Replies (0)MM
Martin M
1 reviews | Active since Jan 2020
13 Nov 2025, 11:04
Lagoon Beach Hotel Star Service
I would like to appreciate the professionalism of Ofentse, She is a real star, solution driven and ethical. My overall experience at the hotel was great, would definitely host an event here or come personally on vacation.
0
Replies (0)RR
RIRHANDZU R
1 reviews | Active since Jan 2020
4 Jul 2025, 06:51
****** items at Lagoon Beach Hotel Cape town
My watch and cologne disappeared into thin air in this hotel between 27-29 October 2023, I had to write numerous emails, been taken from pillar to post without any solution. only for them to send me a polygraph report a year later. I was told to send the value of the items but till to date nothing is being done.
Helpful (0)
|Replies (0)RR
RIRHANDZU R
1 reviews | Active since Jan 2020
4 Jul 2025, 06:51
****** items at Lagoon Beach Hotel Cape town
My watch and cologne disappeared into thin air in this hotel between 27-29 October 2023, I had to write numerous emails, been taken from pillar to post without any solution. only for them to send me a polygraph report a year later. I was told to send the value of the items but till to date nothing is being done.
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Replies (0)NN
Noluthando N
1 reviews | Active since Jan 2020
15 Sept 2024, 16:16
Hotel is not a 4.5 star hotel. It’s a 2 star hotel
I was so disappointed with the facilities. What made me book with them is the outdoor pool and the beachview advertised on booking.com but the only pool that was there was dirty and treated like a storeroom for pool furniture. The furniture was covered in dust and stacked. The request I had made upon booking for the beds to be separated was not granted. I had to request on arrival again. The cleaners do not change the towels. They don’t make the bed nicely. The rooms are cold and the heating system is not user friendly. There are no slippers and night gowns. The water pressure is low. I’m just so disappointed because this is not what I expected. The place has no value for money.
Helpful (0)
|Replies (0)NN
Noluthando N
1 reviews | Active since Jan 2020
15 Sept 2024, 16:16
Hotel is not a 4.5 star hotel. It’s a 2 star hotel
I was so disappointed with the facilities. What made me book with them is the outdoor pool and the beachview advertised on booking.com but the only pool that was there was dirty and treated like a storeroom for pool furniture. The furniture was covered in dust and stacked. The request I had made upon booking for the beds to be separated was not granted. I had to request on arrival again. The cleaners do not change the towels. They don’t make the bed nicely. The rooms are cold and the heating system is not user friendly. There are no slippers and night gowns. The water pressure is low. I’m just so disappointed because this is not what I expected. The place has no value for money.
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Replies (0)PR
Patronicca R
1 reviews | Active since Jan 2020
28 Nov 2023, 10:28
Bad service at Lagoon Beach Hotel
my stay in Lagoon Beach Hotel was horrible. I have been waiting for my refund since 7 October 2023. I have been calling the hotel countless times and they are giving me a runaround. today is the 28th of November. whilst staying there the phone in my room was not working my entire stay. Their service was appalling to say the least.
Helpful (0)
|Replies (0)PR
Patronicca R
1 reviews | Active since Jan 2020
28 Nov 2023, 10:28
Bad service at Lagoon Beach Hotel
my stay in Lagoon Beach Hotel was horrible. I have been waiting for my refund since 7 October 2023. I have been calling the hotel countless times and they are giving me a runaround. today is the 28th of November. whilst staying there the phone in my room was not working my entire stay. Their service was appalling to say the least.
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Replies (0)ME
Marcina E
1 reviews | Active since Jan 2020
21 Nov 2023, 11:08
FALSE ADVERTISING
BOOKING.COM should delist this place. You book a sea facing room then get a classic room which faces the highway. Management then says the hotel is full and wants more money for an upgrade together with a bad attitude. They also more concerned about SIGNING indemnity forms for lost/****** goods which i never encountered before at any hotel leaving me rather weary about safety. Total false advertising and please do not learn this the hard way like i did.
Helpful (0)
|Replies (0)ME
Marcina E
1 reviews | Active since Jan 2020
21 Nov 2023, 11:08
FALSE ADVERTISING
BOOKING.COM should delist this place. You book a sea facing room then get a classic room which faces the highway. Management then says the hotel is full and wants more money for an upgrade together with a bad attitude. They also more concerned about SIGNING indemnity forms for lost/****** goods which i never encountered before at any hotel leaving me rather weary about safety. Total false advertising and please do not learn this the hard way like i did.
0
Replies (0)GK
Gabrielle K
1 reviews | Active since Jan 2020
25 Oct 2023, 10:26
Lagoon Beach 1/10
I’ve only been at the hotel for a day and I’m already settled on a 1/10 rating. Reception staff have a ‘can’t do’ attitude and when you question this, you are met with snarky, sarcastic and condescending responses. Devron and team, do better.
Helpful (0)
|Replies (0)GK
Gabrielle K
1 reviews | Active since Jan 2020
25 Oct 2023, 10:26
Lagoon Beach 1/10
I’ve only been at the hotel for a day and I’m already settled on a 1/10 rating. Reception staff have a ‘can’t do’ attitude and when you question this, you are met with snarky, sarcastic and condescending responses. Devron and team, do better.
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Replies (0)CM
Christine M
1 reviews | Active since Jan 2020
24 Oct 2023, 21:25
False advertising
False advertising, booked a ocean facing room only to be told when I got there that I am getting a classic room that is not ocean facing because they are fully booked after I had called twice to confirm that I was going to get an ocean facing room!!! I got a room facing the road. And I am here for the whole week. I am extremely disappointed with this place my advice if you are booking for a veiw experience please take your money elsewhere
Helpful (0)
|Replies (0)CM
Christine M
1 reviews | Active since Jan 2020
24 Oct 2023, 21:25
False advertising
False advertising, booked a ocean facing room only to be told when I got there that I am getting a classic room that is not ocean facing because they are fully booked after I had called twice to confirm that I was going to get an ocean facing room!!! I got a room facing the road. And I am here for the whole week. I am extremely disappointed with this place my advice if you are booking for a veiw experience please take your money elsewhere
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Replies (0)