Corrie V

After sales service of Generator King TERRIBLE!!

We bought 5 generators of varies sizes from Generator King over the past 3 years. We developed a problem with our latest purchase of a 138-kVa generator that is still under warrantee. (Safriblue Blueberry farm). We currently have an Eskom power outage on the farm and need the generator urgently. We have a fruit cooling facility where export fruit needs to be cooled to under 5 degrees Celsius and cannot afford to be without the service of this generator. We contacted Generator King to urgently assist and was told they can only help within a week. We then requested to speak to the owner and was told he does not take any calls?? Due to this we were forced to hire a generator which is costing us thousands unnecessarily!!! The after sales service of Generator Kind is by the least terrible and has the potential to cost your business millions. DO NOT DEAL WITH THEM!