NM
Nompumelelo M
Active since Nov 2024
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Allocation of my payment.
Made arrangements to pay R100 on money owed to Lancet, I made my first payment in July, sent my proof of payment and when I was sent the statement, everything was fine. Problems started in August, it seems I used an incorrect reference, that I got from my statement, and 2 days after I made the payment, I got an sms saying I didn't honour my arrangement. I emailed my proof of payment to the email address I forwarded my previous proof of payment, but have not been getting no joy with any positive response. I've sent multiple emails, acknowledging the incorrect reference I used, money was paid into the correct account number, why can't the amount be allocated to my account. Instead I'm being bombarded with smses telling me I didn't honour my arrangements. Does this mean I should regard the R100 I paid on the 20th of August as a loss to me. No one is giving me solutions to the problem I'm sitting with. I'm not running away from my debt, but the experience I'm getting is leaving a bitter taste in my mouth. Regards, An unhappy client.
0 replies
16 months ago
Cancellation of my home fibre
Since beginning of December, I've been trying to downgrade my plan. Upon calling Vodacom fibre line, as they are my service provider, my request could not be logged through the call centre, I was sent a link to log my service request, I logged the request on the 9th of December, been calling ever since to follow up. Every time I call and get a consultant, I'm told different stories. The last explanation I got on the 20th of December was that I should wait for my plan to expire, on the 26th then call after 2 days max, to close the plan and open a new one. Till today I'm not getting any help. It seems I signed my life over to Vodacom/Vumatel as I can't even take up other home fibres whilst under these companies. There is no exact turn around time given, I'm helpless, these companies left a bitter taste in my mouth, and it's only a month using their services, I've wasted a lot of money calling their useless call centre, all I get are apologies and excuses
224 replies
17 months ago
HORRIBLE SERVICE FROM VUMA
Terrible experience from their call centre, 3 days of being their customer but I feel they don't respect their client's complaints seriously. Had an installation done on 27 Nov, have never had connection till today being 29 Nov. Called the call centre since 27th,got promised to be called. Only was called by a technician afternoon of the 29th where the technician asked me if i know of any other Vuma customers struggling with connection and promised to call me bac. About an hour later I get an email saying a technician will visit me with no exact time frame of the visit. Payment was made but I haven't enjoyed any connectivity. Worst decision ever
112 replies
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1 Star
3 (100%)