Kaylinn S

Poor managerial leadership and poor service and ethics .

Most terrible service by far from both the waitress and manager on duty !!! On the 1st December 2024 around 4/5pm , my sister and I went for a quick bite . We waited nearly 20 minutes to be acknowledged. While all the waitrons were gathering by the till area . We then decided to seat ourselves at a dirty table . The waitress that eventually came to us named ****a was like you don’t ever sit at a dirty table . My response to her , well we were not acknowledged , we are probably invisible and she was like yes most probably (sarcasm ) . I then mentioned to her that I know it’s busy festive period and things can get chaotic and she mentioned that they are quite efficient however there’s some technical hiccups happening . I rep**** by saying yes ofcourse these things happen but the show must go on … We ordered our drinks , a pizza and a pasta . Our meals came and when the waitress placed the pizza on the table and headed back to the kitchen , the strawberry daiquiri accidentally fell on the pizza 🍕. ****a then immediately took the pizza back to the kitchen . She then claimed that it will take a bit long because the kitchen is busy . I responded by saying no problem these things happen and my sister and I are prepared to wait … Shortly after ****a (the waitron ) left to the kitchen. A man came up to our table . Did not greet nor introduce himself and said we cannot make you another pizza . My answer to him was excuse me what ? He claimed that it wasn’t their fault that the daiquiri fell on the pizza and if we want another pizza we will have to pay for 2 pizzas . I told him just leave everything and give me the bill . Our bill came and he literally charged us for a pizza that we did not even eat . I refused to pay for it and he was making a scene etc asking who’s going to pay for it . Brocka will not be seeing me again .