Active since Dec 2024
I'm extremely disappointed with Pizza Hut Braamfontein's service. Unfortunately, this isn't my first issue with this location. Previously, they added compulsory extras to deals without clear communication, which I only rectified after speaking up. Today, I visited expecting better service, but was shocked to find they didn't have the advertised Big Boss Deal for R249.00, despite in-store posters. Staff offered a different deal for R187.00 with 2 large pizzas, suggesting I could get 2x large pizza deal, yet a Big Boss Deal' has 3 large pizzas. I find it unacceptable to advertise promotions they can't fulfill. I hope management improves service and transparency. I mean I had to travel all the way to Emarentia, Randburg whilst I stay in Johannesburg Braam, at first I had to alternate to the Sandton Branch for assistance. I have all necessary documentation to support my complaint and hope management improves service and transparency.
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