melisha M

Deposit not refunded

I was trying to buy a car from this dealership Motor City in pmb and Ahmad Suleman cell no. 0739165610 was the salesperson in charge of assisting me. I wanted to buy a BMW X5, every vehicle I choose was not available or not in a good condition or already sold by another salesman. I was dealing on a whatsapp with the salesman. eventually I gave up with the BMW X5 and suggested a Mercedes GLC or BMW X3. after many cars I was finally sent pictures of the car and the specs ( car was black in colours specs was for a white car). I was keen on the car it had everything I was looking for and the price was within the budget. after many days of waiting and promises finally I was told the car will arrive within the next day or two . I submitted all the paper work for the finance and paid in the deposit. finally they send me a video of the car and the car is not what I was expecting, One distinctive feature was there was no sunroof. Immediately I refused the car. At this point I was frustrated and could not take the lies and I decided to look for another dealership. whilst browsing the internet Autotrader and the Cars.co.za I found the car which I was shown the pics off. The picture showed the dealership name which was photoshopped and the picture was used. Then the salesperson tried to find a similar car to get me to buy it. The car he found was not to spec and the price was out of my budget. I found the car I was looking for at Autonische in Durban, with a 1 day experience from submitting for finance to delivery. Professional service. All I want is my refund to be paid back to me which i paid on the 25 September 2024. I have all correspondence and whatsapp messages saved