PM
Phepishi M
Active since Dec 2024
2
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2 reviews12 months ago
Excellent customer service
Excellent customer service. Insurance Policy is well articulated in a very comprehensive manner without vague language. And the customer care from the personnel is very great. In relation claiming after accident the process is very effectivr and efficient with hasle. Frankly it is a great Insurance I can advice anyone to consider, even the premium and excess fees are very much reasonable taking into consideration the socio-economic impact. Lastly the Prime South Africa operates in the spirit of Ubuntu🤩
58 replies
14 months ago
Poor Service, Failure to disclose vehicle defects and lies, Abiot Rankwana and Akashni Mangray of Motus Toyota Stryjdompark
I was assisted by salesperson called Abiot Rankwana in cahoot with his manager Akashni Mangray, they sold me car that was involved in an unreported accident. They knew about it but kept quiet, I just noticed it within 2 months of purchase. When i questioned whether Abiot was aware of the repainting on the fender and overlapping painting on the driver's side, he said he didn't know and worst part it was advertised as Demo while it was not on Auto Trader. Akashni invited me to explain why they did not disclose the condition of the vehicle instead she **** that the vehicle had a factory fault without taking it for inspection. Mind you, it took her an hour to come up with the excuse while I was in the waiting area...the following was sent via email "We acknowledge the concerns you have raised regarding the vehicle you purchased from us. We take all customer feedback seriously and would like to address your request for cancellation based on the following points: Overlapping Paint on Fender Liner It appears that the overlapping paint on the fender liner is related to the repair of a paint imperfection that occurred during the manufacturing process. This was addressed at our authorized service centre, Denttech, under warranty. (see attachment) The paint imperfection was not due to any accident or damage to the vehicle. Should you wish, our approved panel beater can inspect and clean the overlapping paint to resolve the issue. Re-sprayed/Re-painted Fender and Quality of Materials The vehicle has never been involved in an accident, and the repainting of the fender was solely to address a factory paint imperfection. The quality of materials used for the respray meets our standards. You are, of course, welcome to have the vehicle inspected by a third-party, Toyota-approved panel beater to confirm this at your convenience. Strange Sound from Right View Mirror When Locking the Doors The sound you are hearing from the right rear-view mirror is caused by the folding mechanism when the mirror is locked. This is a known feature of the vehicle and can be easily remedied by our workshop team. We would be happy to address this issue during a service appointment at your convenience. Misaligned Bonnet on Driver’s Side We have thoroughly reviewed the vehicle and can confirm that the bonnet is not misaligned. We can gladly ask Denttech to investigate this when they are busy with point 1 above. We would like to clarify that under the Customer Protection Act of South Africa, dealers have the right to repair or remedy any valid concerns regarding the vehicle. Based on the information we have and the above explanations, we believe that none of the issues you raised warrant a cancellation of the transaction. Instead, we are committed to addressing any valid concerns through our workshop and authorized repair channels. As the vehicle is a used car, and considering the nature of the concerns you raised, we encourage you to allow us the opportunity to remedy the issues through the appropriate channels. If you are not satisfied with our resolution, you do have the right to seek recourse through the Motor Industry Ombudsman of South Africa. Please let us know if you would like to proceed with scheduling any repairs or inspections, or if you wish to explore further options. We remain committed to ensuring your satisfaction and upholding the terms of our agreement." Fortunately, I escalated the matter to the Principal Dealer Mr Morne Petzer who came very helpful however to date he could not admit that the vehicle could have been involved in an accident. My advice would be that the car dealership must be approached with extra caution or not at all. And never allow Abiot Rankwana to assist you at all rather get a different salesperson.
0 replies
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