Stienie B

MOVEBUDDY ****MERS

I paid this company in full to move my furniture from Roodepoort to Phalaborwa with a shareload. They did not arrive on schedule and did not bother to communicate, did not answer the phone or WhatsApp's messages. Kept on making false promises and did not show up once again. I have got proof of misses calls (while it shows they are online) and unanswered WhatsApp's. I received a message from them that I have to send a email to cancel. I did, they responded per email stating I have to sign the attached cancelation form. I did and mailed and WhatsApp it to them on 4 November. I made numerous calls and WhatsApp's to them which they never answered. Eventually I received a WhatsApp stating they will refund my money 30 days after receiving my cancelation. So the refund should be on 4 December 2024. I never received the money and after several unanswered calls and WhatsApp's, they blocked me. I opened a ***** Case at the police station and Standard Bank. I have proof of everything said above. I had huge losses/costs because of Movebuddy. I had to pay for storage in Roodepoort and transport to the storage. The flat in Phalaborwa's rent and deposit is paid. I haven't got any money left to move my furniture now. I am a SASSA pensioner and it is a shame ****** like this is allowed to operate.