Katlego M

Bad Customer service From Hyundai Zambezi Branch

I purchased a car last Friday 06/12/2024. Unfortunately, I am not satisfied with the AMT transmission on the vehicle. I also have concerns about the fact that I was not given the opportunity to test drive the car before making the purchase. When I first took the car, I immediately expressed my dissatisfaction to sales person called Favour, asking if it would be possible to switch to a manual transmission. She informed me that she could not assist with this request and advised that I speak with her manager. On Saturday, I visited the branch hoping for a resolution. However, when the manager approached me, I was met with a rude response, and I was told that nothing could be done and I would have to accept the car as it is. the manager was using F** word when addressing me . below is the response i got from the dealership with no sense of remorse Good afternoon Katlego Trust this mail finds you well . Unfortunately, we wont be able to cancel this deal . Please do keep in mind that we had to purchase this vehicle to retail to yourself . Kind regards, Dirk Lourens Used Car Sales Manager Hyundai Zambezi 1081 Zambezi Dr,Montana,Gauteng,