PT
Paul T
Active since Jan 2011
2
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2 reviews58 months ago
Spending my money without consent
The sales side of Auric Auto are great to deal with but find somewhere else to get your BMW serviced. On a recent visit with my vehicle they spent over R12000 without any consent on my side. When I refused to pay I was escorted to the dealer principal's office (Matthew James) for a "discussion". It was very clear that I wasn't getting my keys back without presenting my credit card. In fact they threatened to "undo" the repair if I didn't pay, even though they accepted their breakdown of communication as the source of the problem. They didn't need to worry about undoing it as the "fix" that they outsourced didn't solve the problem that I took it in for anyway. After 4 weeks of haggling there's no sign of an apology or refund - just excuses. Very disappointing for one of the top vehicle brands.
0 replies
128 months ago
Surly attitude
Why does taking out a new contract with MTN have to be such a toil. After spending an hour in the Cavendish shop (about 50% of the time standing in line) we were told (at the last minute) to come back tomorrow to collect the phone after the number has been ported. It all would have been so easy to accept if done and said in a professional manner but the attitude from three of the four staff was so unacceptable. <br> <br> Where is the training with these customer facing representatives of such a large and successful company ?
75 replies
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