Jade W

Langebaan holiday homes

I was so happy with our stay while we were there as the house and location were wonderful. But then after we left, I got an email saying they will be taking from my deposit to clean the couches we messed on. I can almost guarantee it was not me or the group of people I was staying with. The pictures of the stains they sent looked old, and we couldn't even make out what it was. And also, we did not eat nor drink on those couches, so it's mind-boggling how we could've made those marks. There was even a dirt mark on the SIDE of the couch's arm rest. We did not put our feet or rub dirt up on those couches so WHERE could it be from? Definitely not us. This company seems to be ****ming people for their deposit money and it is utterly disappointing. I would not recommend booking with them unless you're willing to take pictures of every inch of the house you're staying at once you leave to make sure you have proof of how you left the house. Cost me over R500 to clean up a few spots on the couch and one dirt mark (all of which were not made by us) that could be cleaned with some handy Andy and elbow grease.