Bruce van der Gaast

Frustrating Experience: Poor Service and System Failures

I paid my CIMA annual subscription so I could write my Management level exams, having previously completed Operational level some years back. At the time of payment, I was informed that my information needed to be migrated to their new system, and I was assured this had been completed successfully. However, almost a year later, I encountered issues booking my exam and was informed by multiple agents that my information had not been properly migrated. Despite numerous calls and attempts to resolve this, I am still facing challenges. My requests for a refund (as CIMA has failed to deliver the service I paid for) or an extension of my subscription period have been denied. I even attempted to pause my subscription while trying to resolve these issues, but CIMA was unhelpful and unwilling to accommodate this request. Some of my calls to CIMA have exceeded 20 minutes, only to be referred to their website's 'chat' feature, which has proven unhelpful. The emails confirming my logged cases come from no-reply addresses, further limiting communication. My experience with CIMA has been frustrating and disappointing. Their finance, administration, systems, and customer service do not meet the standards they claim to uphold. They are quick to accept payment but seem ill-equipped to provide adequate support or address issues effectively. I urge CIMA to take responsibility for this failure by either providing a full refund or extending my subscription period to cover the time lost due to their system and service failures. Additionally, I encourage them to review and improve their systems and customer service processes to prevent other students from facing similar issues.